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Greetings and Welcome

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Opal

Greetings and Welcome

Good day everyone and welcome to the new PTC Community!

While you are getting your feet wet and learning navigation, this post can help you.  

We have been working with the Lithium team to migrate all your content and make things simple.  

Please utilize the Search bar as well as the Browse dropdown in the header to find content and people you find interesting; you may also Subscribe to content that interests you.  Within your profile you should see your bookmarks, subscriptions, and private massages.

Please post your issues or questions here (others may have the same), and please introduce yourself.

Cheers,

Toby 

 

 

22 REPLIES 22
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Re: Greetings and Welcome

explode.gif

Wow! we just went through some sort of space time warp, and it's all different!

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Re: Greetings and Welcome

Indeed!

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Re: Greetings and Welcome

Awesome! Awesome!

We are also expecting Mobile App for PTC Community

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Re: Greetings and Welcome

Hi pkannan - 

We are starting with enhancing the mobile experience for the community: the look and feel on tablets and phone to begin.  I will look into Lithium's app.

Best,

Toby

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Re: Greetings and Welcome

My first sentiment with this community switch is frustration Smiley Frustrated .

 

So questions/issue:

 

When the result in eSupport search will be updated ? ( actual result link to old community )

How to quote a response ( not topic author ) ?

I cant edit my idea ? Smiley Frustrated

 

Why put alive an incomplete system/migration ?

 joke: Dont tell me "Work as spec" Smiley Tongue Smiley Happy

 

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Re: Greetings and Welcome

Good day VonOx,

I know this is a large change - thank you for your patience.

  1. You will be able to quote as soon as you reply to content.
  2. Please send me a link to the idea so I can test further.
  3. For eSupport search, is this a link to an article on support?  May I please have a link to this discussion here to test?

Best,

Toby

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Re: Greetings and Welcome


@Tmetcalf wrote:

Good day VonOx,

I know this is a large change - thank you for your patience.

  1. You will be able to quote as soon as you reply to content.
  2. Please send me a link to the idea so I can test further.
  3. For eSupport search, is this a link to an article on support?  May I please have a link to this discussion here to test?

Best,

Toby


All my bad.

 

1. Oh ok, i'm definitively a Lithium newbie ! Smiley Happy

2. This is because group or community is read only and this is not an idea anymore ( https://community.ptc.com/t5/PTC-eSupport-Help/Add-formatting-to-case-comments/gpm-p/464089 ).

3. Community result in eSupport search, dont know why but it works now, my bad

 

Thanks Toby

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Re: Greetings and Welcome

@Tmetcalf Toby can you see if Admin > System > Subscriptions > Turn off board subscriptions is enabled?

 

I can't see how to subscribe to get email digests

 

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Re: Greetings and Welcome

Once you have subscribed, you can set your notifications options (see image)

Does that help?

 

digest.jpg


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)
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Re: Greetings and Welcome

"Once you have subscribed" ... how do you subscribe? I want to subscribe so I get email notifications for posts in the Creo area. I am not currently getting those and I don't see how to turn that on.

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Re: Greetings and Welcome

Ah, easiest way is to hit the options on the top right.

You can't subscribe to CREO, you can subscribe to creo modeling questions.

 

subscribe.jpg


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)
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Re: Greetings and Welcome

That options button only exists for individual posts. I want to subscribe to all Creo posts.

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Re: Greetings and Welcome

It's there for the sub-levels of the creo topic, such as "creo modeling questions.

For whatever reason, you can't subscribe to Creo base, but you also can't post in creo base either.

 


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)
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Re: Greetings and Welcome

Got it. Thanks.

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Re: Greetings and Welcome

To be clear I am looking for the equivalent of this:

 

https://community.ptc.com/sejnu66972/board/message?board.id=CreoModeling&message.id=16130#M16130

 

Also is there an easy way to link to specific post? In the old forum you could get the link from the post but that doesn't seem to be possible anymore.

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Re: Greetings and Welcome

I've re-subscribed to the various topics that I had setup but I'm not recieving email notifications....

 

Any help would be appreciated.

 

Cheers

Ian C
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Re: Greetings and Welcome

Ok I've now recieved a couple of emails, however they're from "Community Mailer <mailer@lithium.com" and not from "Another @ lithium.com" were Another could have been for example dgschaefer ( sorry Doug for picking on you Smiley Happy)

 

Can the old from format be set up? 

Ian C
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Re: Greetings and Welcome

Do you mean a digest rather than a notification for single content updates?

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Re: Greetings and Welcome


@Tmetcalf wrote:

Do you mean a digest rather than a notification for single content updates?


Picture shows my mail box before and after...

For example if Jeff Zemsky posted I'd read straight away, now I can't tell who's posting/replying

 


2017-06-30_12-44-04.jpg

Ian C
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Re: Greetings and Welcome

Thank you - I will follow up with Lithium

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Re: Greetings and Welcome

I will add to the list - thank you for reporting

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Re: Greetings and Welcome

Where can I find my bookmarks made on the previous version of the community?

 

The only place I can see bookmarks are under >My Settings >Subscriptions and Notifications >My Bookmarks ... but there is nothing listed there ... not clear if that's where my bookmarks should be, or if that's settings related to bookmarks.

 

Can anyone shed any light on that for me?

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