Customise the 'Contact your administrator for assistance' page

[rhart]

Version: Windchill 12.1

Use Case: I'd like to add a link to our internal support portal on this page

Description:

[avillanueva · Accepted solution]

I believe the JSP you want to customize is here:

codebase/wtcore/error.jsp

Make sure you back up and manage properly your modifications.

[rhart]

Added an entry to codebase/WEB-INF/web.xml and restart

<!-- add it above any existing error-page entries in web.xml>
<error-page>
    <exception-type>wt.session.SessionUsers$PreLoginException</exception-type>
    <location>/wtcore/licensingError.jsp</location>
</error-page>

Created a new page (licensingError.jsp) to handle licensing issues