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rhart16-Pearl
16-Pearl
September 27, 2024
Solved

Customise the 'Contact your administrator for assistance' page

  • September 27, 2024
  • 1 reply
  • 708 views

Version: Windchill 12.1

 

Use Case: I'd like to add a link to our internal support portal on this page


Description:

2024-09-27_121101.jpg

    Best answer by avillanueva

    I believe the JSP you want to customize is here:

    codebase/wtcore/error.jsp

    Make sure you back up and manage properly your modifications.

    1 reply

    avillanueva
    23-Emerald I
    avillanueva23-Emerald IAnswer
    23-Emerald I
    September 27, 2024

    I believe the JSP you want to customize is here:

    codebase/wtcore/error.jsp

    Make sure you back up and manage properly your modifications.

      R
      rhart16-PearlAuthor
      16-Pearl
      September 27, 2024

      Added an entry to codebase/WEB-INF/web.xml and restart

       

      <!-- add it above any existing error-page entries in web.xml>
<error-page>
 <exception-type>wt.session.SessionUsers$PreLoginException</exception-type>
 <location>/wtcore/licensingError.jsp</location>
</error-page>

       

      Created a new page (licensingError.jsp) to handle licensing issues

       

      2024-09-27_153241.jpg

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