Drawing PDF is being published out of format in Windchill

[luiz.hnm]

The PDF's of the drawings are being published in Windchill completely outside the format we use in CREO drawings. The font of the letters, their size, the color, everything is outside the standard we use, and we don't know how to solve this problem.

[jbailey]

If your formats are using true type fonts, make sure that the fonts are available on the worker server.

If your fonts on the drawings are monospaced / stroked etc make sure the worker is set to match.

[luiz.hnm]

Thanks for the answer! We are using true type fonts. When you said Worker Server did you mean the Windchill server? Could you explain me more about it?

[HelesicPetr]

Hi @luiz.hnm 

Yes you need to set the Windchill worker Creo instance to same configuration as a users local Creo instance. 

PetrH

[BenLoosli]

It could be your Windchill server or another computer in your network.

Where does the publishing take place? That is the computer that needs the font files.

I have used both the Windchill server (current setup) and a third dedicated publishing computer (past practice) as our publishing machine.

[jbailey]

System Administrator should know. You can find in the Worker Agent Administration in Site > Utilities. Review the "Office" worker

[luiz.hnm]

Thanks for all the answers! Our System Administrator told us that all of these configs are already correct. Any other ideas what it can be? He sent it to PTC because it is a very uncommon problem, and we don't have a solution yet. 

@jbailey @BenLoosli @HelesicPetr @avillanueva 

[jbailey]

Did they make sure the font used in your format is available to Creo on the publishing server?

[luiz.hnm]

Yes, they did.

[jbailey]

Do you have an example PDF you could share with a dummy part in the drawing? Do one with some dimensions... Also be sure to obfuscate any sensitive information in the title block if need be.

Also, What font was used on the drawing format?

[HelesicPetr · Accepted solution]

Hi @luiz.hnm 

I've never trusted admins that they say they have done everything 😄

First I would check the PDF output on the publish machine that is generated by the opened Creo instance with the publish configuration.

That means run the creo instance from proeSetup config that is created by Visualization Configuration. 

I'm sure that the PDF output will be wrong. 

Check all fonts if they are not just in Windows but check if the Creo instalation folder contains the truetype fonts. 

I am curious what PDF is generated manually from the publish instance. . 

PetrH

[BenLoosli]

Some things to consider for publishing.

Creo MUST be installed locally on the publishing machine, it cannot use a network copy.

If you have a network folder of Creo settings, it needs to be copied to the local machine and the local config.pro files need to utilize the local setting files.

[avillanueva]

Colors can be handled via the system colors property in your config.pro. We employ a special one for publishing and thumbnails:

Below is our syscol_cad_worker.scl file. You can map this specific in your cad worker. As far as being outside you border, look into your layers. You should be able to replicate this yourself and see what the issue is. I can see about our recipe and other settings. Can you share thumbnails as examples? 

COLOR_SCHEME 2 
USE_PRE_WILDFIRE_ENTITY_COLOR NO 
SYSTEM_BACKGROUND_COLOR 100.000000 100.000000 100.000000 
SYSTEM_DIMMED_MENU_COLOR 60.000000 60.000000 60.000000 
SYSTEM_LETTER_COLOR 0.000000 0.000000 0.000000 
SYSTEM_HIGHLIGHT_COLOR 100.000000 0.000000 0.000000 
SYSTEM_EDGE_HIGH_COLOR 0.000000 0.000000 0.000000 
SYSTEM_GEOMETRY_COLOR 0.000000 0.000000 0.000000 
SYSTEM_HIDDEN_COLOR 80.000000 80.000000 80.000000 
SYSTEM_SHEETMETAL_COLOR 0.000000 0.000000 0.000000 
SYSTEM_CURVES_COLOR 0.000000 0.000000 100.000000 
SYSTEM_VOLUME_COLOR 0.000000 0.000000 0.000000 
SYSTEM_SECTION_COLOR 0.000000 0.000000 100.000000 
SYSTEM_PRESEL_HIGHLIGHT_COLOR 0.000000 100.000000 100.000000 
SYSTEM_SELECTED_COLOR 100.000000 0.000000 0.000000 
SYSTEM_SECONDARY_SELECTED_COLOR 0.000000 0.000000 0.000000 
SYSTEM_PREVIEW_GEOM_COLOR 100.000000 66.666667 0.000000 
SYSTEM_SECONDARY_PREVIEW_COLOR 0.000000 0.000000 0.000000 
SYSTEM_DATUM_COLOR 0.000000 0.000000 0.000000 
SYSTEM_QUILT_COLOR 0.000000 0.000000 0.000000 
SYSTEM_SHADED_EDGE_COLOR 0.000000 0.000000 0.000000 
BLENDED_BACKGROUND no 
SYSTEM_TOP_BLENDING_COLOR 98.431373 98.431373 98.823529 
SYSTEM_BOTTOM_BLENDING_COLOR 93.333333 94.117647 94.509804