Within the Process Status block for Change Tasks, and other change objects, the Latest Action Performed shows if a work item task is open, approved, or accepted.
The only problem, Approved is a check mark. Accepted is a check mark in a green circle.
About 1-2 people a week sees the "Accepted" check mark and think it means Approved.
Process Status - Latest Action Performed Icons
My suggestion is to change the Accepted icon to be different than the Approved icon for improved clarity.
One solution might be to move the "Status" column so that it is more easily visible.
If that's not enough then maybe remove the "Last Action" column from the display.
Hope this helps,
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