There is the option in User Interface of FRACAS to filter the Incidents items by:
System Tree Item Selection
System Tree Item Branch
The default option is "checked" for the first two option, e.g. System Tree Item Selection and System Tree Item Branch.
So, for a new user who first opens FRACAS and she/he selects a specific system item, then he may not see any incident in the incident table list except the incident that is already related t this specific system item. As he she/he is new in the system, she/he may not realise how to see the whole list of the incidents and is confused. Only if she/he select "right click" -> "Filter by" and uncheck the default setting for these filters, all the Incidents are listed.
My idea is:
"By default, NO FILTER selection to be set. The user could make his own choice for the filter that she/he would like to use"