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Email Notifications - Error Message

Email Notifications - Error Message

Contact Administrator.jpgReview Decision.jpg

 

If two reviewers are selected to review a document but only one reviewer is required to complete it, as soon as the first reviewer completes the task it will disappear form the 2nd reviewers task list. However, the email notifications will have been sent to both reviewers simultaneously.

The reviewers click on the link in the email to complete the review not aware that the first reviewer has completed the task and they receive an error message in Windchill.

The error message provides no information regarding the document they are supposed to be reviewing and does not inform them that the task has already been completed but just to 'contact your administrator'. When they contact the administrator they want to know what document it was etc. but the administrator has no details to give them.

Can the error message be changed to something that is more useful, confirming what the document it was and that the task has been completed rather than advising them to contact their administrator who has no information to give them.

3 Comments
Level 9

Would be nice if the URL redirected to the completed task form vs. the error message.

Level 6

A PTC's customer has written me a message, and he said that this error indicates that exists a Windchill error and he needs to contact an admin. We know that the real scenario is that Windchill links are very dynamic and it might not exist anymore after some amount of time. 

Community Manager
Status changed to: Acknowledged