PTC needs to audit their various search interfaces and enforce a standard when it comes to if wildcards are required or not. Users are opening tickets thinking the system is broken because they are used to interfaces that don't require a wildcard then can't understand why they are getting no results when using another interface.
1. Aerospace, project manager, engineers and government overseers
2. Windchill PDMLink 11.1 M20 CPS 22
3,4. Users are assuming system is broken because not all search interfaces behave the same with wildcards. When adding parts to a structure, wildcard is automatically used (ie user does not have to use '*' to get multiple results). When updating CAGE Code, users get no results without '*'.
5. Trust and focus. We want our users to trust the system they're working in. We need our developers to focus on real issues instead of answering semi-regular questions on why users aren't getting the search results they need.