PTC to supply feedback for product ideas

[GregOlson]

If you look around the site at Product Ideas most of them are more than a year old and have ZERO comments from PTC. How long does it take for someone from PTC to decide if they are going to implement or not? Feed back to customers is very important. I took the time to fill it out, why can't someone at PTC do the same. Look at the product idea asking to automatically vote up a user’s idea, more than a year old and still open for vote, WHAT? So my deduction is that NO ONE reads these and they are a complete waste of time to fill out.

[rsobecki]

You are right, but this is not the case to close this area, but vote if we still beleive that this is important to us!

PTC must hear voice of the customer!

[TomU]

At PTC Live Global 2014, it was pointed out that some of the ideas from the community were implemented in Creo 3.0.  I think someone is looking at the ideas, but it would be nice to have more feedback on what the different product managers think of the ideas.

[GregOlson]

Well minus this Product Idea I have 12 enhancements that I have filled out that are all near or well over a year old with only one getting comments from PTC. You would think that in a year they could change the status to something other than open for voting. So once again, from my view this area is NO use....maybe it's just the Windchill Product Ideas.  

[JeffZemsky]

Greg,

The problem with changing the status is that it closes the voting so we don't get visibility.  I can't speak for all, but I do look at them and close them as we implement.  I never like to comment until I am sure it is something we are working as I don't want to steer the users the wrong way.

It's an interesting discussion though - is it better to comment that we are interested, but unsure of delivery or is it better to wait until we are sure and then comment?  I had been using the later approach.

[AL_ANDERSON]

I vote "No" - emphatically.

I love this site.  I like the activity.  I like this site a lot more than the old email exploder, too.  I realize a lot of people are slow and unhappy about the change, but that's true about all change, especially any change with computer systems. 

I know that the product managers use this site as a direct input to their product improvement plans.  If it isn't fast, then that's because the development cycle for Windchill is long.  And if your particular ideas are not getting picked up, then it is likely because they are low in the ranking of total customer need and/or too expensive to implement for their benefit and/or have insufficient support from the community to register on the Product Manager's radar, or maybe they were just bad ideas.

Go Product Ideas!

Al Anderson

[GregOlson]

Al,

It's not about ideas getting picked up, it's about feed back on the ideas.  Feed back to customers, no feed back in over a year is poor customer service at best.  My company allows customers to submit improvement ideas and they get an immediate response (yes, no, maybe). Based on your comment I think I need to change the title of this idea.

[TomU]

Jeff,

I would love to see continual feedback from the product line managers as long as idea remains open for voting.  If they read an idea and know it won't work, say so!  (And say why!)  If they don't understand what the benefit would be, ask!  I think once the total vote count hits a certain number (maybe 20), someone  from PTC should be saying something. 

[Tmetcalf]

Good afternoon everyone.

To chime in - Tom makes some good points and he is correct: we are listening and need to work on providing feedback to customer suggestions.  I cannot promise an overnight fix - I can write that Ryan, the TSEs and I will work to improve our communication.

Best,

Toby

[STEVEG]

Albert,

It is not about how people are slow to change or unhappy about it.  The exploder site was great because of the notification.  I don't want to start another flaming discussion.  I just want to point out WHY people like the exploder site.

Having said that I have discovered that you can subscribe to a portion of this site and get notified of questions.

The difference between this community and the exploder site is that with the exploder site you can respond to questions with an email to get posted to the site.  You don't have to go to the site to respond.  Many people can't get to this site because of company policy.

[sm]

Greg, looks like you have Ideas submitted for Windchill, Creo and Creo View. If you are not getting a response or feedback on them, I would suggest creating a discussion topic of the same name and linking the Idea to it. That should catch the eye of Discussion users who may not be paying attention to the Ideas. I realize this is not a "good" solution, but it can help raise the Idea's visibility in case people missed it when it was originally posted.

[BjoernRueegg]

Since one year I created some ideas. Some has around 30 votes and I never got any feedback. So I vote for this that PTC has to comment some of the ideas, e.g. the ideas which have more than 25 votes.

Or another idea could be to set the appropriate state:

• implementing
• planned 10.2 M030
• under consideration
• ...

[MatthewKnight]

Jeff,

Personally, I'd like to see some type of feedback no matter what.  If you can't change the status without closing voting, I propose:

For ideas that you are planning on implementing, comment something like: Planning on implementing, no date defined/in development/etc

For ideas that you are considering but are unsure of, comment something like: Considering, but no guarantees/discussing with group xyz/etc

For ideas that have no/few votes, but you want to leave open, comment something like: Reviewed, but not enough votes to justify implementation yet

All forms would probably require some type of update/follow up at some point.  But it's nice to see.  Even if you guys are leaning towards not implementing, some type of comment/response may open a dialog that allows for further clarification that may change PTC's or the reporter's opinion on the idea.