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Provide a Software Compatibility Adviser Tool on the PTC support website

Provide a Software Compatibility Adviser Tool on the PTC support website

A Software Compatibility Adviser Tool on the PTC support website would simplify the access on the supported system combination which are hold now on several different PDF documents which are (1) hard to find (2) updated PDF version do not have the same web link.

The Software Compatibility Adviser Tool should have the following Web UI elements:

User input "Currently used PTC software"

  • User Desktop System, e.g. Creo Elements/Pro 5.0 M210
  • Enterprise System, e.g. Windchill 10.2 M001

Website output "Currently supported systems when using the above PTC software"

The supported version(s) of:

  • Operating Systems
  • Browsers and Browser Versions
  • Java Versions
  • Oracle Version
  • Supported Hardware
  • Other compatible PTC software products, including version(s)

User input "Planned versions of used PTC software"

Add same user input fields like above in "Currently used PTC software".

Website output "Planned supported systems when using the above PTC software"

Output same supported versions(s) like above in "Currently supported systems..".

Highlight any version change, loss of compatible products and new compatible products in this planned supported systems section.

---

"Plan PTC version upgrade" button

You could make the comparison between "current" and "planned" optional to switch on at demand. So basically name the sections above just:

"Used PTC software"

"Supported systems when using the above PTC software"

and add "Currently" at the beginning in the field descriptions above, if the user switches on the "Plan PTC version upgrade" button.

12 Comments
Level 1

In case such a tool is provided, then in addition to website output mentioned above,

do consider giving list of other compatible PTC components with the one queried for.

In the context of an upgrade, it would also be nice to be able to define a "source" product configuration/version, where the tool will show supported versions in the output section, and then define a "target" product configuration/version and highlight in the ouput section any version change required between source and target in the related product compatibility.

This would give the ability to do "what-if" scenarios in the context of a upgrade project planning, and find the best product configuration/version that meets the project requirements.

Level 8

Thanks I added this point in the description - "Other compatible PTC software products, including version(s)"

Level 8

Nice idea, which adds a good value for upgrade projects - I added this in the idea description as well.

Level 1

You might consider having it check preferences/settings as well as versions

Level 1

Here are the 6 use cases that I've identified so far.  Are they all important?   Any that I missed?

Case 1:  Customer wants to deploy a single PTC product, and wants to know the specific 3rd party software versions which are required.

  1. Need to see options for 3rd party software versions, where any options exist

Case 2: Customer wants to deploy two or more PTC products which will interoperate

  1. Wants to know options for compatible PTC product versions
  2. Wants to know PTC product requirements for specific 3rd party software versions

Case 3: Customer wants to validate existing mix of product versions & third party software

  1. Are there any PTC product version combinations which are unsupported?

             i. If so, what are the PTC product upgrade options to achieve compatibility?

            ii. What 3rd party software would then also have to be upgraded or replaced?

  1. Are there PTC products for which the 3rd party software versions are unsupported?

            i. If so, what are the upgrade options to achieve compatibility --- either

              PTC or 3rd party upgrades?

Case 4: Customer wants to upgrade one PTC product, and wants to see upgrade impacts on other aspects of the application environment

  1. Other PTC products which would also have to be upgraded
  2. 3rd party software which would have to be upgraded or replaced

Case 5: Customer wants to add a new PTC product into an environment in which one or more PTC products are already deployed

  1. Compatibility with versions of existing PTC products.   Need to upgrade?
  2. Compatibility with versions of 3rd party software.  Need to upgrade?

            i. If so, would that cascade to require upgrade of any other PTC products?

Case 6: Third party software will be upgraded or replaced, and customer wants to see impacts on PTC software

  1. Which PTC products might have to be upgraded to versions that are supported on the new version of 3rd party software
  2. Cascading requirements to upgrade additional PTC products
  3. Other 3rd party software which would have to be upgraded, as a result of upgrading PTC products
Level 8

I don't miss a use case so far. You made an excellent investigation here!
Are there may be plans to implement this meanwhile?

This is a very good request, all cases are already described. In addition PTC must supply in Hardware/OS category also certified up to date graphics driver versions.

Level 1

We are in the requirements definition phase right now.  I'm pleased that the feedback so far is positive, but it would be useful to see more responses.

I hope to start some high-level design work --- including some UI mockups to illustrate behavior --- in Q1 of calendar 2015.  I'll want some feedback on the UI mocukps.

We are not yet at the point of planning a tool release in a specific time frame.

I think this would be an excellent tool. It would make it much easier to plan and coordinate both PTC software releases with in-house software releases (e.g. Java, IE browser, etc).

Level 8

Good to read about the progress that has been made and the plans for Q1 2015. I just checked the votes for this idea: it's on number 5 of the most up-voted ideas! So there should be enough potential to get feedback on a mockup.

Community Manager
Status changed to: Acknowledged