I want to send a notification to all Members and Guests when a CR workflow hits a milestone. Currently a team template cannot pull the Guest role into the CR Team.
PTC says Guest is a special role and team templates can't retrieve it.
The "solution" is to add a "setup participant" step and add the Guest role to the CR team manually. That is "non value added" labor and adds time to the process.
The documentation describes a lot of "features" of the Guest role, but this "feature" is not listed.