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Ticket System within Windchill

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Ticket System within Windchill

Status: Archived Submitted by 1-Newbie on ‎Nov 18, 2015 05:07 AM
2 Comments (2 New)

We have a ticketsystem where we track issues comming from windchill users, but now we devided the support, so that we also have keyusers within the departments who care about incoming issues. They don't have access to the company ticket system.

I think it wouldn't be a big issue to build a simple Ticket system within windchill where a user can click on a part or change object and open a ticket which ist routed directly to his keyuser by using the windchill workflow and group mechanisms.

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2 Comments
DonSenchuk
6-Contributor
6-Contributor
‎Nov 18, 2015 08:30 AM
‎Nov 18, 2015 08:30 AM

Sounds like a Problem Report, one of the OOTB workflows. Certainly would fit the criteria listed with slight modification.

olivierlp
Community Manager
Community Manager
‎Jan 05, 2022 10:58 AM
‎Jan 05, 2022 10:58 AM
Status changed to: Archived

Hello,

We are archiving your idea as part of a general review. This action is based on the age of your idea and the total number of votes received, as per this announcement.

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