cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

WPA - Improvement needed for Material Declaration submission for Windchill Product Analytics

WPA - Improvement needed for Material Declaration submission for Windchill Product Analytics

Currently Material Declarations are submitted via email to a central exchange email box. We feel that Incoming email must be a closed-loop system.


The process is for Suppliers to email their Material Declarations in an XML format which requires users to attach their XML file. This file must be named following a naming convention specified in a configuration file.

Issues:

This process is dependent on all 2000+ of our suppliers to follow a process of submitting only properly named XML files to an exchange mailbox address (forget about the fact we do not use exchange, and had to jump through hoops to set one up). There are a few issues:

  • Suppliers do not always name their files properly
  • Suppliers may zip up their files, and not name the zip file properly
  • Suppliers attach other types of files (supporting documents) and send them to this mailbox

There is no notification to the supplier that an invalid file name or type has been sent to the mailbox. As the notification does not exist, we’ve had delayed shipments, and confusion with Suppliers over files Motorola has not received. This has a large impact on the mobile devices business, which only has a 3-day window for turning around compliance data. Basically, if the file has not written to the WPA server, it will sit and rot in the mailbox.

Suggestion:

XML file submission should not be done through a mailbox. There should be a web-based solution (self-serve kiosk) which allows the submission of a file and provides immediate feedback to the submitter on whether or not there are any issues uploading the file. This could also be used for the process that PTC is planning for supporting documents, allowing files other than Material Declarations to be automatically loaded into WPA. It simply is not possible to have a close-loop system with an Outlook mailbox, since you cannot control what a user will do.

4 Comments

Hi Anahid,

This was a really great future forward looking conversation this week. Thanks, Moto!

As we talked about, email and a dashboard view would be the most immediate option but let's look beyond email. Most likely, there are alternatives that don't require intensive email traffic and have the potential to scale better. There are many use cases and ideas we can brainstorm around this, from an online portal, potentially leveraging one that already exists, to a light client at the supplier sites. It would be great to have input from various WPA customers regarding the need to provide a dashboard that allows suppliers to check the status of data requests, their submissions to customers, and acceptance status. We're looking forward to identifying the value we can provide in this space. Potentially this can be a discussion at the CAB in a couple weeks.

All the best,

Kelly

Level 7

I am not so hung up on having a web-based solution, but I would like to have some form of visibility to the messages in the inbox that were not processed.

Hi Aaron,

Can you please elaborate on your statement? :  I would like to have some form of visibility to the messages in the inbox that were not processed

What information are you looking to see in WPA?

Do you want information about emails which do not have attachments?

How do you want to handle SPAM?

Thanks,

Steve Scheib

Product Management Technical Lead - Windchill Product Analytics

-

Community Manager
Status changed to: Archived