From WC11.1 M020, an admin can go into a user account and do a limited set of actions (rename, remove, undo checkout, and checkin). We tested this feature and its effectivly working well. But they are some few problems in the interface :
When performing checkin from a user WS, no checkin option is proposed (the CAD object is put on the root of the target context), and no message can be seen on the screen as if the action succeded or not
No refresh button on the interface of the user Workspace, so if the admin needs to see new CAD parts, he has to re-enter the workspace of refresh manually with an F5 button.
The CAD part checked-in via this new feature appears as "Modified by" the user himself..., no mention that an admin forced the action. I dont know if that cannot lead to confusion, for example : one good thing with the "set state" feature is that it leaves a mark in the history tab of the CAD object...