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Windchill Destkop Integration: Improve the error message "ObjectNoLongerExistsException" displayed when the client is no more connected to the Windchill server

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Windchill Destkop Integration: Improve the error message "ObjectNoLongerExistsException" displayed when the client is no more connected to the Windchill server

Steps to Reproduce:

Open a first Windows Explorer then connect to a first Windchill server using the DTI "Windchill Documents"
Keep the window opened
Run a new Windows Explorer then connect to a second Windchill server using the DTI "Windchill Documents"
Go back to the first window and press F5 to refresh => unclear error message saying ObjectNoLongerExistsException

The request is to improve this error by catching this ObjectNoLongerExistsException and display an intelligible message; something like "You are disconnected from this server".

Here is the real use-case:

The customer will use the DTI with several Windchill instances.

There is a transparent authentication configured between the client machines and all these servers, based on Windows session => the user does not have to enter any login/password => the switch from 1 Windchill server to another is also transparent for the user

A user will work intensively in collaborative manner on Documents spread in these several Windchill instances

A user can browse the DTI Windows Explorer on a Windchill Server #1, then receive a request from a colleague to look at a document on a Windchill Server #2, then come back to his first Windows Explorer and get the error message "ObjectNoLongerExistsException" (instead of like for example "You are disconnected from this server")

A user may not know perfectly and constantly to which server his DTI is connected to.

So the request is just to improve a bit this error by catching this ObjectNoLongerExistsException and display an intelligible message.

1 Comment
olivierlp
Community Manager
Status changed to: Archived

Hello,

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