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Windchill Upgrade Manager Ability To Be Fault Tolerant

Windchill Upgrade Manager Ability To Be Fault Tolerant

Status: Acknowledged Submitted by 3-Visitor on ‎Sep 19, 2022 11:38 AM
2 Comments (2 New)

1. Describe your environment: What is your industry? What is your role in your organization? Describe your stakeholders.
As a Windchill PLM customer in the FAD industry, I, as a PLM architect need the Windchill Upgrade Manager to be fault tolerant in such a way that my upgrade team can conduct upgrade exercises without the Upgrade Manager stopping on each issue it encounters.


2. What version of Windchill are you currently running?
Currently Windchill 11.1 M020 CPS18

3. Describe the problem you are trying to solve. Please include detailed documentation such as screenshots, images or video.

Exceptions and issues generated from a terminated Upgrade Manager operation executing in a serial fashion causes a great deal of work in working with PTC TS because most issues require a PTC TS case to be opened and worked until that issue is resolved.  Once the issue is resolved one only has to execute the Upgrade Manager again only to find that another issue arises and thus, the cycle begins again with a new PTC TS case.

 

A preference for the Upgrade Manager is for it to either run from beginning-to-end in an audit mode manner and for it to produce a generated report highlighting rated found issues requiring investigation, or similarly to allow the Upgrade Manager to flag issues as they arise.


4. What is the use case for your organization?

Conducting Windchill PLM upgrades.


5. What business value would your suggestion represent for your organization?
A fault tolerant Upgrade Manager would allow me to execute upgrades in a more agile and robust manner

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2 Comments
olivierlp
Community Manager
Community Manager
‎Sep 19, 2022 11:47 AM
‎Sep 19, 2022 11:47 AM
Status changed to: Acknowledged

Thank you adam@RTX for your idea and welcome to the PTC Community!

Based on the information you provided, we are acknowledging it as the Community management team. This is not a commitment from the Product team. Other users may comment and vote your idea up.

BenLoosli
23-Emerald II
23-Emerald II
‎Sep 19, 2022 12:31 PM
‎Sep 19, 2022 12:31 PM

While I love this idea and have your same frustrations with the multiple stops during an upgrade, some of the upgrade steps are sequential and the UpgradeManager cannot proceed until the first step is completed.

If we could get PTC TS to assign a single person to an upgrade process, that would be a help, along with allowing us to use a single case number until the upgrade is completed.