cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

"Link to Record" special field to be available in FRACAS Alerts as well

"Link to Record" special field to be available in FRACAS Alerts as well

Currently, there is the possibility to include the special field "Link to Record" in the e-mail body text for Workflows.So the user receives an e-mail, click on the link, FRACAS application starts and goes directly to the record (incident or problem) for which he has a task to do.

Something similar does not exist for Alerts. The user receives a similar e-mail but then he has to manually login in the FRACAS and type in the ID number in order to check the corresponding item.

It should be quite convenient the "Link to Record" functionality to be available for Alerts as well.

2 Comments
osessler
4-Participant

I just can confirm this. The users love the comfort with the link in the emails. Today I enabled the alerts in our WQS FRACAS. The first thing I got as a feedback was: where is the link?

PTCModerator
Emeritus
Status changed to: Archived