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For Customer Community (https://community.ptc.com ) and eSupport Portal (https://support.ptc.com/appserver/cs/portal/) there exist no possibility to create an overview about ALL existing Accounts in relation to ones company.
There exist an application "Account Management" (URL: https://support.ptc.com/appserver/common/account/secure/wamMultiEdit.jsp, which can be accessed via "My Account => Tab "eSupport Settings" => Tool "Manage employee privileges"), in which I can specify dedicated rigths within eSupport Portal, OR decrease an Support Account to a Basic Account.
Regarding Basic Account I have no possibility:
or in others words: they are in a black hole for me as customer's Online Supervisor.
Following our company's Compliance rules this is not acceptable.
We have rules how to work with and inside of Social and/or other Communities.
We need to have a possibility to control all accounts (no matter which type) with relation to our company, no matter whether:
Actual existing functionalities in PTC's communities does not support our Compliance Rules.
This functionalities in combination brings the security leak: Any account that have been created will persist with it's data including mail address.
Good day Klaus,
This is an interesting idea and if I understand what you are asking for, these things may need to be implemented by Jive.
Are these capabilities available in other software suites?
I don't know of any other Customer Community which splits in different type of accounts like it is done in PTC'
Thus I can't answer.
As clarified by Topy, your Idea relates to the Jive & not Integrity. I have closed this Idea as No Plans to Implement in context of Integrity.
Please re-open idea and assign it to a community for Support portal, please
We are archiving your idea as part of a general review. This action is based on the age of your idea and the total number of votes received, as per this announcement.
You can always post a new idea with all the details required in the form.
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