For Customer Community (https://community.ptc.com ) and eSupport Portal (https://support.ptc.com/appserver/cs/portal/) there exist no possibility to create an overview about ALL existing Accounts in relation to ones company.
There exist an application "Account Management" (URL: https://support.ptc.com/appserver/common/account/secure/wamMultiEdit.jsp, which can be accessed via "My Account => Tab "eSupport Settings" => Tool "Manage employee privileges"), in which I can specify dedicated rigths within eSupport Portal, OR decrease an Support Account to a Basic Account.
Regarding Basic Account I have no possibility:
- to search for them
- to set one to inactive
- (..)
or in others words: they are in a black hole for me as customer's Online Supervisor.
Following our company's Compliance rules this is not acceptable.
We have rules how to work with and inside of Social and/or other Communities.
We need to have a possibility to control all accounts (no matter which type) with relation to our company, no matter whether:
- by usage of Customer Number
- by usage of Service Contract Number
- searching of Mail Domains
- ...
Actual existing functionalities in PTC's communities does not support our Compliance Rules.
- Basic Accounts can be created from anyone without any control of a company's Supervisor.
- Support Accounts can only be switched back to a Basic Account
- A Basic Account can't be set to inactive
This functionalities in combination brings the security leak: Any account that have been created will persist with it's data including mail address.
