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Can't Install or Uninstall PTC Integrity Modeler!

SOLVED
bscott1122
3-Visitor

Can't Install or Uninstall PTC Integrity Modeler!

I have PTC Integrity Modeler 8.3 installed on this work computer. I have a model made in PTC Integrity Modeler 8.5 and therefore cannot open it with 8.3. I want to install 8.5 well guess what!? Can't do that because it needs to uninstall 8.3 and for whatever reason can't find the IntegrityModeler8_3.msi file! And it doesn't exist on my computer! I also have no way of getting it. IT has also been unable to uninstall this program. So now this computer is essentially bricked in regards to Integrity! yay! I wish support would actually supply me with what 8.3 needs to uninstall itself, i.e. the .msi, or tell me what else I am suppose to do. 

1 ACCEPTED SOLUTION

Accepted Solutions

Hello,

 

Did you manage to get this resolved?

 

thanks,

Patrick

View solution in original post

3 REPLIES 3

Hello,

 

Very sorry you are having these problems.

Have you been in contact with PTC Support?

 

If not I will get someone to investigate asap. Can you message me directly with your name and email?

Or just email me on pollerton@ptc.com

 

regards,

Patrick

Hello,

 

Did you manage to get this resolved?

 

thanks,

Patrick

View solution in original post

Thank you, providing me with the installer allowed me to uninstall it and subsequently install the version  I desired. Thanks! 

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