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Client Preferences regarding FSA should not be configured from User

Client Preferences regarding FSA should not be configured from User

1. Describe your environment: What is your industry? What is your role in your organization? Describe your stakeholders.
Tier1 Supplier in Automotive Industry with 35K Employees worldwide.
Installed RV&S Clients: more than 9K


2. What product and version are you currently running?
RV&S 12.5.0.4


3. Describe the problem you are trying to solve. Please include detailed documentation such as screenshots, images or video.
PTC provide RV&S with the possibility to have Main Server and FSA Server. This bring the Benefit that in an offshore Location with slow performing WAN Connection, the FSA can cache Files (Item Attachments) as well as Member Revisions. 

This Concept works well, if a Computer is not mobile, or -in other words- if it is a Desktop Computer working at a Fix Point without any Movement. Developer's today are very often working with Laptop´s, in the Office, in Home-Office, during Business Trips for eg. in a Hotel, or maybe in another of our Locations, which might have a different FSA Server.

To use correct Preferences, the USer ALWAYS have to reconfigure the Client's Preferences MANUALLY !!!!


4. What is the use case for your organization?
Support for automatic Recognition of nearest FSA Server (depending on Response Time to that FSA), 
OR 
to configure the Client to Direct Connection, if no FSA's Response Time is acceptable.

Benefit:  Data sent between (Main~, FSA~) Server and Clients are using always the most efficient way.

5. What business value would your suggestion represent for your organization?

  • Reduction of WAN- and LAN-Traffic
  • Avoidance of Broadcast Traffic
  • Performance Improvement on User's Client Computer
  • ...
1 Comment
achirila
Moderator
Status changed to: Acknowledged

Hi @khoppe!

Thank you for your idea. Based on the information you provided, we are acknowledging it as the Community management team. This is not a commitment from the Product team. Other users may comment and vote your idea up.