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Integrity document Lock or Unlock does not show corresponding entries in History

Integrity document Lock or Unlock does not show corresponding entries in History

When a document in Integrity is Locked or Unlocked, a corresponding entry in History is NOT made.

 

Requesting PTC to enhance the product to add info in History as to who locked/unlocked the document and when. 

5 Comments
KartikOak
14-Alexandrite
Status changed to: Clarification Needed

If a user has Locked a Document, usually it is expected that there are changes that would be carried out. After the changes are carried out, the changes would reflect in the History of the Item.

Given the above situation, why is it necessary to add it to History since the changes done during the Lock would be recorded?

 

Thanks

Kartik

BaluSri
6-Contributor

Lock Document and Unlock Document are user gestures or CLI commands that act on a document. The expectation is that this interaction of user with the document is recorded somewhere in History. As you are aware, userA can lock the document for some purpose, but userB with the same group privileges can unlock the document. We would prefer to see both user interactions with the document in History. 

KartikOak
14-Alexandrite
Status changed to: Clarification Needed

Is this requirement related to the Audit or History of the Item? I believe this seems to align with Audit, please clarify.

 

Thanks

Kartik

BaluSri
6-Contributor

Both Audit and History. We need to know all interactions of users with the document. 

KartikOak
14-Alexandrite
Status changed to: Acknowledged

Thanks for the clarifications.