Could you clarify on what other articles you read that were helpful to your resolution?
I've marked that post as helpful, because you said it did help you. In future posts, you can mark a response to a post of your as helpful by clicking on the actions link in the bottom left of a post, and selecting Mark as Helpful. Alternatively, you could click on the Correct Answer link in the bottom left to show that the information provided by a post solved your problem.
Kind Regards, Kael Lizak
Senior Technical Support Engineer PTC Integrity Lifecycle Manager