Hi @宇鄭_10765423,
Thank you for using PTC Community!
To assist you better, could you please provide more details and context regarding your inquiry? Specifically:
- Is this issue occurring with only one account or multiple accounts?
- Could you clarify what specific changes were made to the account in the database previously?
- Are you updating the account through the UI or directly via a script or database query?
Including screenshots can also be very helpful in understanding your process. This will enhance the likelihood of receiving valuable assistance from other Community members.
You might also find it useful to refer to the guide on how to ask a good question. Additionally, our community champion has shared tips on key points to include when asking a question on the PTC Community.
I hope this information is helpful.
Best Regards,
Vivek N
Community Moderation Team.
