12.0.0.2 : throwing error did not find available worker of type PROE

[MS_10006502]

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.0.1

Cad files publishing is not working
Getting an error saying "Error, did not find available worker of type PROE"

Here are the errors that I faced
Aug 22, 2023, 3:52:49 PM:Start Job: CAD Part - 0000000001.prt, A.3
Aug 22, 2023, 3:52:49 PM:make temp dir C:\ptc\Windchill_12.0\Windchill\temp\pubtemp\publish12366856995295013.tmp
Aug 22, 2023, 3:52:49 PM:The EPMDocument Default Config Spec was selected as the default
Aug 22, 2023, 3:52:49 PM:Start: CAD Part - 0000000001.prt, A.3
Aug 22, 2023, 3:52:49 PM:Authoring Application: Creo
Aug 22, 2023, 3:52:49 PM:Transferring Files to: C:\ptc\Windchill_12.0\Windchill\temp\pubtemp\publish12366856995295013.tmp
Aug 22, 2023, 3:52:49 PM:Number of Files (identified to be) Transferred: 1
Aug 22, 2023, 3:52:49 PM:Creo Part Conversion
Aug 22, 2023, 3:52:49 PM:Error, did not find available worker of type PROE
Aug 22, 2023, 3:52:49 PM:Part Processing Returned: $ERROR$ Error, did not find available worker of type PROE
Aug 22, 2023, 3:52:49 PM:Attempting to delete temporary workspace publish12366856995295013tmp.
Aug 22, 2023, 3:52:49 PM:Done deleting temporary workspace publish12366856995295013tmp.
Aug 22, 2023, 3:52:49 PM:CadAgent Returned: $ERROR$ Error, did not find available worker of type PROE
Aug 22, 2023, 3:52:49 PM:End (with Error): CAD Part - 0000000001.prt, A.3
Aug 22, 2023, 3:52:49 PM:End job (with error): CAD Part - 0000000001.prt, A.3
Aug 22, 2023, 3:52:49 PM:Publish Complete event dispatched
Aug 22, 2023, 3:52:50 PM:remove temp dir: C:\ptc\Windchill_12.0\Windchill\temp\pubtemp\publish12366856995295013.tmp

[BenLoosli]

Can you run ProePublish from the Adapter setup folder? Creo should launch if the setup is right.

Did you set the user in Auth.properties?

Did you set the mworker.exe.whitelist.prefixes?

If you start the proeworker batch file on the server and then start the publisher, will that publish a file?

[MS_10006502]

Hi, I didn't have adapter set up before but was working fine since Creo is also installed in the same machine.

I dont have any of the files you mentioned above, except for Auth.properties, which I did create since the background method server was throwing an exception

[BenLoosli · Accepted solution]

Read through some of the comments in these threads when I had the same issue.

Creo will not start for publishing - PTC Community

Creo View Publishing - PTC Community

[ScottMorris]

definitely look up errors from the log file in the ptc support portal. lots of good information on how to diagnose in their KB; the worker daemon service, the creo license, the status of the worker in windchill. since your file transfer was successful, its probably not a communications issue (ip addresses in the hosts file). definitely check the status of the worker(s) from the site admin page in windchill to make sure they are online.

are you connecting to a single CAD worker machine with a single CAD worker instance or multiple CAD worker machines with multiple CAD worker instances?

[MS_10006502]

Hi, Thank you, This is a server that was working few days ago and its a sandbox, I didn't have a CAD worker of PROE type set up earlier, but this was working fine since the Creo was installed on the same server. If you have Creo with a valid license, it does not require a CAD Worker agent to be set up in windchill.

[HelesicPetr]

Hi @MS_10006502 

If you want to create visualization on the server then the CAD Worker needs to be set up in Windchill.

On other hand if you generate the visualization on the local machine then you do not need the worker. 

PetrH

[jbailey]

Could you share a screenshot your worker agent administration? Obviously you should obfuscate host names

[MS_10006502]

My worker agent administration does not have any agents set up

[HelesicPetr]

@MS_10006502 

That is the reason why the log said that there is not available worker. 

PetrH

[jbailey]

You need to create a worker to do any publishing. Without any agents to connect to an existing worker, nothing will publish

[HelesicPetr]

Hi @jbailey 

Don't forget that publish job can be done on a the designer's local Creo during save operation. 

PetrH

[jbailey]

It can, however this specific error is due to a worker agent not being found for PROE

[HelesicPetr]

Hi @MS_10006502 

try the troubleshooter it will give use several articles that can help you

Windchill Visualization Services Publishing Troubleshooter

hope this can help

PetrH