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3.4 M060 - PTC response requested

JOES
1-Newbie

3.4 M060 - PTC response requested

I've dealt with corrupted workspaces before, several times, starting back on
Ilink 3.0 & was able to recover all modified objects. It was a pain but not
impossible. Then again it these workspaces were not huge, with likely under
100 objects. As long as users follow best practice, checking in regularly,
at least before going home, I would think the danger is minimal.
Not that a corrupted Workspace is tolerable, not that it doesn't waste
valuable time, but in my opinion, it shouldn't stop a company from deploying
m060 & moving to WF4.0. I was surprised to see PTC not recommending
deployment, specially months after depolying it. Let's hope they are able
to resolve the issue soon. I agree with Eric, we really need to hear from
PTC on this.

Regards,
Joe S.


5 REPLIES 5

FYI, here is the bulletin on the Windchill Support Center on
www.ptc.com. I'm surprised that it is not in red font as previous
critical issues have been.



Customer Support Bulletin

Pro/INTRALINK 3.4 M060: Workspace Data Corruption

Several customers have reported an issue with Pro/INTRALINK 3.4 M060 to
PTC Technical Support where some user's Pro/INTRALINK workspaces become
corrupt and not recoverable. Instances that have occurred are sporadic
and not reproducible through a given set of steps. Nevertheless, due to
the potential severity of this issue, Pro/INTRALINK 3.4 M060 has been
removed from distribution.

PTC continues to work towards resolving this issue and a fix is
currently under development. Customers who are using Pro/INTRALINK 3.4
M060 in production are encouraged to contact Technical Support to
request a M060 patch that has been developed to address this issue.
Customers who are not yet in production with 3.4 M060 are encouraged to
wait for Pro/INTRALINK 3.4 M061, which contains a fix for this issue and
is scheduled to be available in February. Upon release, Pro/INTRALINK
3.4 M061 will be available to all active maintenance paying customers.

Please note that extended support is not required to receive either the
M060 patch or the Pro/INTRALINK 3.4 M061 download. Please see TAN
143517 <">https://www.ptc.com/appserver/cs/view/solution.jsp?n=143517>
for additional details.





Patrick Williams | Sr. Application Engineer | Engineering Systems |
Steelcase Inc. | 616.698.4078 | My Site
<">http://my.steelcase.com/Person.aspx?accountname=NA\PWILLIA3>





DaveEngel
5-Regular Member
(To:JOES)

I wonder what this means for M070? If M061 won't come out until
February I assume they'll have to put the fix in M070 as well? We paid
extended maintenance on Intralink around June 2008 so we could get M070
and beyond. It will have been nearly a year until we get it and then
Intralink 3.4 will be retired.

What happens after June 2009 if we call PTC with Intralink 3.4
issues? I assume they'll provide support, just no more software fixes.
At minimum I assume they'll provide Intralink 3.4 support relating to
Windchill migration.

I'd like to get on Wildfire 4.0 before we get serious about
migration to Windchill so that we don't have to switch Pro/E and its
data management tool at the same time. (We only need M061 for Wildfire
4.0, but we did pay for M070+). Recall that we'll need Wildfire 4.0 to
take advantage of frames, multiple Pro/E sessions..ect. when connected
to Windchill 9.1.

Does this workspace corruption only occur with WF3, or will it
happen with WF4 too, or doesn't PTC know?

Dave Engel

Multiple Pro/E sessions with Windchill 9.1???

I have not heard that that will be available as the architecture of
Windchill and its cache files does not lend itself to have multiple
sessions of Wildfire running.

Please provide some PTC documented information on allowing multiple
Wildfire sessions with Windchill 9.1.

Ben Loosli
Sr IS Technologist
Engineering Automation Systems
L-3 Communications/Integrated Systems
Waco, TX 76715

254-867-4069
-


DaveEngel
5-Regular Member
(To:JOES)


This is why they are changing the cache in WF4 M060+


DaveEngel
5-Regular Member
(To:JOES)



FYI: PTC's product calendar shows M061 out in Feb and M070 out
in March.


Dave Engel


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