Aphelion crashed but the services are still running

[hiko]

Hello all,

We have production systems using Windchill 7.0 M030, 8.0 M050.

Aphelions on the both systems occurred the same problem.

Aphelion might crash randomly, but all the services (Aphelion Administration, Aphelion Drive Mapping, and Aphelion Services) are still RUNNING.

MethodServer logged the error messages as the attached file - error.log (I copy only the error messages which relates with ldap)

We can just restart the Aphelion Services to make the production systems work normally, but we can't always stay with the system.

Do you geniuses have any idea to solve the problem?

Thank you in advance. 🙂

Best Regards,

Kuo, Yen-ting

[ddemay]

MethodServer log is useless if it is aphelion crashing. There is an
aphelion log.



_____

[LiuLiang]

We have the same issue now on our Windchill 9.0 M050 installation as well.

PTC support sent us following TAN 141339 (which does match our error messages in aphelion logs) and asked us if we need a temp patch for it.

But seems the problem has been solved in Windchill 8.0 M050 and Windchill 9.0 F000 and later so I don't know if the temp patch (not received yet) will solve our problem or not as our version (and your version) should already have the fix by their resolution release notes.

So it is just for your reference.

TAN 141339 link :

https://www.ptc.com/appserver/cs/view/solution.jsp?n=/141339.htm

TAN 141339details : Description

Aphelion becomes unresponsive on Windows 2003 Server with exception in the method server log:

javax.naming.CommunicationException: machine.company.com:389 [Root exception is java.net.ConnectException: Connection refused: connect]

Aphelion's lde.log.general file has lines similar to the following:
- Poll: Sockets closed while in the poll setup. Restart the scan.
- poll failed, errno: 10038 (Unknown error), poll error count: 1.
- check_port: getsockopt successful: on socket: 2812, type: 1.
- Poll errors, attempting recovery, 5 sockets checked, 0 sockets closed, 0 recovery failures.

Resolution

This issue is addressed in Windchill Solutions 8.0 Maintenance Release M050 and 9.0 F000.