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Block the Reassign option

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Block the Reassign option

Hi,I would like to know if it is possible to block the option to reassign task?

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Block the Reassign option

If you want to remove the action for everyone you can remove it from the action models where it is used. OOTB the Reassign action is used in the following action models:

Reassign:

10-15-2015 6-19-46 PM.png

Reassign Tasks:

10-15-2015 6-24-30 PM.png

If you want to remove it for certain users then you will need to create a custom validator to determine when the action should be enabled. OOTB the action is enabled by the validators highlighted above.

This article provides steps to remove a different action from its associated action models. The general process should be similar for removing these actions, if desired:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS156342

View solution in original post

3 REPLIES 3
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Re: Block the Reassign option

If you want to remove the action for everyone you can remove it from the action models where it is used. OOTB the Reassign action is used in the following action models:

Reassign:

10-15-2015 6-19-46 PM.png

Reassign Tasks:

10-15-2015 6-24-30 PM.png

If you want to remove it for certain users then you will need to create a custom validator to determine when the action should be enabled. OOTB the action is enabled by the validators highlighted above.

This article provides steps to remove a different action from its associated action models. The general process should be similar for removing these actions, if desired:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS156342

View solution in original post

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Re: Block the Reassign option

Hi Lori, thanks for your answer.

It works fine for block to all users. I'm trying to create a custom validator to block to specific role, but i have a little difficulty.

Thanks a Lot

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Re: Block the Reassign option

I'm not sure how comfortable you are with writing the Java code for custom validators, but this article gives a high-level overview of what needs to be done to create a validator based on a user's group membership. It should be similar steps to do it based on the role:

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS158947

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