CAD WORKER ERROR

[cspinelli]

Hello everyone,

i have a problem with our cad worker, we have the following error:

18-nov-2015 18.31.59:Start Job: Assembly - 6601497a.asm, 1.11
18-nov-2015 18.31.59:make temp dir F:\ptc\Windchill\temp\pubtemp\publish1472366436063873968.tmp
18-nov-2015 18.31.59:"As Stored" Config Spec is available
18-nov-2015 18.31.59:The EPMDocument As Stored Config Spec was selected as the default
18-nov-2015 18.31.59:Start: Assembly - 6601497a.asm, 1.11
18-nov-2015 18.31.59:Authoring Application: Creo
18-nov-2015 18.31.59:Transferring Files to: F:\ptc\Windchill\temp\pubtemp\publish1472366436063873968.tmp
18-nov-2015 18.32.15:Number of Files (identified to be) Transferred: 1.201
18-nov-2015 18.32.15:Creo Asm Conversion
18-nov-2015 18.32.15:Added request to PROE queue
18-nov-2015 18.32.15:Job 33.611 submitted to worker: ARGOCREO.landini.msft-PROE:1
18-nov-2015 18.32.15:LOGID: worker_120.log
18-nov-2015 18.32.15: Registering Server
18-nov-2015 18.32.16: Downloading 6601497a.asm
18-nov-2015 18.32.20: Loading 6601497a.asm
18-nov-2015 18.33.49:Failure to retrieve 6601497a.asm name 6601497a (err = -4)
18-nov-2015 18.33.49:Asm Processing Returned: $ERROR$ Failure to retrieve 6601497a.asm name 6601497a (err = -4)
18-nov-2015 18.33.49:Attempting to delete temporary workspace publish1472366436063873968tmp.
18-nov-2015 18.33.49:Done deleting temporary workspace publish1472366436063873968tmp.
18-nov-2015 18.33.49:CadAgent Returned: $ERROR$ Failure to retrieve 6601497a.asm name 6601497a (err = -4)
18-nov-2015 18.33.49:End (with Error): Assembly - 6601497a.asm, 1.11
18-nov-2015 18.33.49:End job (with error): Assembly - 6601497a.asm, 1.11
18-nov-2015 18.33.49:Publish Complete event dispatched
18-nov-2015 18.33.49:remove temp dir: F:\ptc\Windchill\temp\pubtemp\publish1472366436063873968.tmp

every failed publishing has the same error err = -4

do you know what it means?

thanks

[Marco_Tosin]

Christian,

this is an article about troubleshooting cad worker error.

You can start from here.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS38216&art_lang=en&posno=1&q=troubleshooting%20worker&source=search

[byork]

It is as it says.  For some reason 6601497a can't be retrieved.  Have you tried opening it up in a cad session?  Make sure that it doesn't have any missing components for some reason.

Here are a couple other articles around the specific error.

Windchill PDMLink: What are the reasons for failure to publish Creo Parametric files with the error "Failure to retrieve <filename> name <name> (err = -4)" for or "...(err = -1)"

Windchill PDMLink: Creo CAD Worker fails to publish certain CAD Assemblies with the error "Failure to retrieve <name>.asm name <name> (err = -4)"

[MartinHanak]

Hi,

You can use Search tool to get links concerning your problem:

https://support.ptc.com/search/Pages/results.aspx#k=Failure%20to%20retrieve%20name

MH