Can not get Windchill DS to run as a Service on Windows 2008 Server 64Bit

[BrianSullivan]

Hello.

Has anyone run into an issue getting Windchill DS to install as a Service on a Windows 2008 Server x64.

Windchill DS runs fine as a Program (Can Start and Stop)

When I select Runtime Options/Windows Service/Enable the installation fails. In then suggests I may not have permission to create a Service.



1. I am a created Local Admin with Full Control Permissions but not a domain administrator

2. I am the Owner with Full Control Permission

3. The UAC had been disabled.

Wondering if anyone crossed this error, as it seems to be more of a Windows Error than WindchillDS. PTC Technical Support not grasping that a service would not install. Did not see any open issue at opends.org. And local IT is stumped. The server has an unusual Virus Software/ Has Firewall wondering if they could be blocking....

Apache, Tomcat and Windchill have been converted to Services Successfully.

Brian Sullivan

[ChristopheLaudo]

Brian,

Just has same trouble this week:

"
The Windchill Service is not starting when using Java 1.6.18, which is delivered with Windchill 9.1 M050, with no error messages.
Resolution
Reinstall the service using the follwoing ant task:

ant -buildfile <windchill>\opt\ntservice\WindchillService.xml install -DserviceName=<servicename>

Override the default memory allocations by adding the following argument to the ant script:

-DmaxHeap=6 (for 64-bit)
-DmaxHeap=3(for 32-bit)

"

Hope it will help
Christophe

[BrianSullivan]

Thanks for the thought Chris but I am able to get Apache, Tomcat and Windchill setup as a Service. ( I also ran into the Windchill memory allocation error in 9.1 M050)

My Issue is with the LDAP...

I have attempted from with WindchillDS Control Panel (Error during Enabling of Windows Service) as well as from command line "windows-service -e" of the PTC TPI or windows-service.bat "-enableService".

I have a week to resolve... or I guess I can give up and backup to good old Aphelion.

Been trying to change Permissions on the windows-service.bat file.... Also tried compatibility to Windows 2003. Will ask IT to disable Virus Software next.

Brian

[ChristopheLaudo]

Apologies Brian,

Got the wrong note from my installation file, I had your issue as well and I just got finally with an addition of these:


* remove the User Account Control will be my first one for now on and also lots of little crappy local policies etc..

* disable Data Execution Prevention

* disable Internet Explorer Enhanced Security

* Disable Microsoft Firewall.


but once this is done, ensure you pick the full ptc folder and remove the "greyed" Read Only option...I am assuming your local admin as well

[BrianSullivan]

Thanks Chris & Everyone

I was able to get WindchillDS installed as a Service after we removed the Anti-Virus from the Computer (Sophos Anti-Virus).
Appears the WindchillDS program uses something the Anti-Virus disagreed with.

I guess I'll need to stick to the cardinal rule of removing all the software bullies from the computer when I get a funny issue. (The below mentioned by Chris, plus Virus Software)

Brian