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Cannot Log Into Windchill

ScottJohnson
14-Alexandrite
14-Alexandrite
‎Aug 06, 2024 06:16 AM
‎Aug 06, 2024 06:16 AM

Cannot Log Into Windchill

We have one person that can only access Windchill part of the time, when no one else in the Engineering group has an issue. The IT group has no clue, and we have tried almost everything. He tries to log in and the local access sign in just keeps popping back up. Any ideas or where we can see log in errors or rejection? 

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2 REPLIES 2
rhart
16-Pearl
16-Pearl
(To:ScottJohnson)
‎Aug 06, 2024 06:30 AM
‎Aug 06, 2024 06:30 AM

Start with the httpserver error.log.

Site > utilities > server status > monitoring > log file viewer. tick wt.webserver.logs.dir and click ok, then you should see an error.log and access.log at least

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ScottJohnson
14-Alexandrite
14-Alexandrite
(To:rhart)
‎Aug 06, 2024 06:42 AM
‎Aug 06, 2024 06:42 AM

What can I look for at the lower level?

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