Case: 14181447 Update from Windchill PDMLink 11.0 M030 to 11.0 M030 CPS09 failed

[kachen]

The symptom:

• Update from Windchill PDMLink 11.0 M030 to 11.0 M030 CPS09 failed ,errors in PSI log:

DEBUG  2018-06-24 07:54:48 - Installing files from data file: wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf
DEBUG  2018-06-24 07:54:48 - Installing: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE
DEBUG  2018-06-24 07:54:48 - ERROR: While extracting ZIP file entry: "EMPTY_FILE"
DEBUG  2018-06-24 07:54:48 - Exception thrown:
DEBUG  2018-06-24 07:54:48 - java.io.FileNotFoundException: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE (Another program is using this file, the process cannot be accessed)
DEBUG  2018-06-24 07:54:48 - Data content installed files count: 0
DEBUG  2018-06-24 07:54:48 - Data content install failed files count: 1
DEBUG  2018-06-24 07:54:48 - Data file "wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf" installed files count: 0
DEBUG  2018-06-24 07:54:48 - Data file "wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf" install failed files count: 1

•  But other processes can use the file: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE to install successfully before and after the time when the problem occurred( please see the screenshots)

What had i done:

• Confirm with customer: windchill service had already closed before installation

[SergeyEfimov]

Try to run CPS as administrator

[Arshad · Accepted solution]

Hi

Please check if there are any encryption software installed on the server machine, if yes turn off the software for installation to complete. Also check about these :

• Install on drive with enough disk space.
• Disable antivirus software and reinstall.
• Download and extract installation files again.
• Provide correct permission to staging area and Windchill installation directory.