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Case: 14181447 Update from Windchill PDMLink 11.0 M030 to 11.0 M030 CPS09 failed

kachen
14-Alexandrite

Case: 14181447 Update from Windchill PDMLink 11.0 M030 to 11.0 M030 CPS09 failed

The symptom:

  • Update from Windchill PDMLink 11.0 M030 to 11.0 M030 CPS09 failed ,errors in PSI log:

DEBUG  2018-06-24 07:54:48 - Installing files from data file: wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf
DEBUG  2018-06-24 07:54:48 - Installing: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE
DEBUG  2018-06-24 07:54:48 - ERROR: While extracting ZIP file entry: "EMPTY_FILE"
DEBUG  2018-06-24 07:54:48 - Exception thrown:
DEBUG  2018-06-24 07:54:48 - java.io.FileNotFoundException: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE (Another program is using this file, the process cannot be accessed)
DEBUG  2018-06-24 07:54:48 - Data content installed files count: 0
DEBUG  2018-06-24 07:54:48 - Data content install failed files count: 1
DEBUG  2018-06-24 07:54:48 - Data file "wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf" installed files count: 0
DEBUG  2018-06-24 07:54:48 - Data file "wmd_WC_WINDCHILL_ROOT-src_inst-DUMMY-EMPTY_SPD_FLDR_995_sf" install failed files count: 1

  •  But other processes can use the file: D:\ptc\Windchill_11.0\Windchill\EMPTY_FILE to install successfully before and after the time when the problem occurred( please see the screenshots)

What had i done:

  • Confirm with customer: windchill service had already closed before installation

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Arshad
17-Peridot
(To:kachen)

Hi

Please check if there are any encryption software installed on the server machine, if yes turn off the software for installation to complete. Also check about these :

  • Install on drive with enough disk space.
  • Disable antivirus software and reinstall.
  • Download and extract installation files again.
  • Provide correct permission to staging area and Windchill installation directory.

View solution in original post

2 REPLIES 2
SergeyEfimov
13-Aquamarine
(To:kachen)

Try to run CPS as administrator

Arshad
17-Peridot
(To:kachen)

Hi

Please check if there are any encryption software installed on the server machine, if yes turn off the software for installation to complete. Also check about these :

  • Install on drive with enough disk space.
  • Disable antivirus software and reinstall.
  • Download and extract installation files again.
  • Provide correct permission to staging area and Windchill installation directory.

View solution in original post

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