Creo Publishing Issue

[Luar]

Hi all,

I import creo files in windchill thru creo.

After the Import and checkin the publishing/thumbnail is not working. What I need to do is to checkout the file and custom checkin and choose models and viewable so that the publishing/thumbnail worked.

The problem is the revision add even I didn’t change/modify anything just the custom checkin. Is there a way to import creo files in windchill and the publishing/thumbnail worked?

Thanks!

[ChrisSpartz]

Take a look at article CS66726:

Windchill PDMLink: How to control the automatic event driven publishing of CAD Documents on Check-in

[LoriSood]

Luar,

Do you have a CAD worker configured (either a remote CAD Worker or local to the Windchill server) to perform the publishing within Windchill? Check Site > Utilities > Worker Agent Administration. If all you see is a blank list or a worker named "triumph" then you don't have any workers configured. In that case, the only way publishing will happen is if you do a custom check in and select to do client-side publishing (i.e. "check in Models and Viewables" option or just the "Viewables" option).

[Luar]

Hi Lori,

This is the screenshot of my worker agent administration. should I start it?

[TomU]

As long as it's configured correctly (and the CAD worker is configured correctly), it will automatically start when needed. What happens when you check in a file? Do you see this startup?

[Luar]

Hi!,

When I check in a file it was successfull and it not start when I checkin. what should I do?

[LoriSood]

YYour worker may not be configured to auto start. What happens if you try to start it manually in the Worker Agent Administration?

[Luar]

Hi,

this is the screenshot. and when i try to import again i get same results.

[LoriSood]

CCheck the was job monitor under Site > Utilities. Do you see the job getting submitted? If so, what are the job details?

[Luar]

Hi Lori,

This is the screenshot of job summary. May I know whats wrong?

Thank you.

[vostapenko]

Hi, Luar.

Can you show log files helper_*.log, monitor_*.log, worker_*.log in WVS server "MDCGROUP", location - "D:\ptc\creo_view_adapters\proe_setup" ?

[Luar]

hi vitaliy,

this is what ive got, I just open 1 file of diff log.,

[vostapenko]

Luar, can you send me worker_1.log? I will try to understand what the problem is.

[Luar]

Hi Vitaliy,

This is the worker_1.log.

Please see the attached file.

[vostapenko]

In worker_1.log I see:

>> [2014-12-08 11:50:31] Registering Server : [2014-12-08 11:50:38] proe2pv Error:56113: Failed to register Windchill server "http://mdcgroup.mdcg.com.ph:81/Windchill" "publish5311624639280272162tmp" - -4

Solution:

In WVS server "MDCGROUP"

1. Exit from Creo. Check that no any procces like: xtop.exe, proe2pv.exe, pvsthumb.exe, ptc_ie_server.exe, pro_comm_msg.exe, parametric.exe, nmsd.exe, creoagent.exe not exist in task manager in windows system.
2. Run Creo in publish mode ( run D:\ptc\creo_view_adapters\proe_setup\proepublish.bat)
   1. Check that Creo lunch successful, take needed license option for publication.
   2. In Creo connect to Windchill server(http://mdcgroup.mdcg.com.ph:81/Windchill) by wcadmin
   3. Tray open Windchill Site Worckspace
   4. If all done you can exit Creo.

In Windchill server:

1. Check that in Windchill Server exist file D:\ptc\Windchill_10.2\Windchill\auth.properties
   

   auth=wncadmin:WCADMINPASS

2. Not Forget configure http://mdcgroup.mdcg.com.ph:81/Windchill-WHC/WorkAgentConfigWorkAgent.html

[LoriSood]

Luar,

Did Vitaliy's suggestions fix your issue?

[Luar]

Hi Lori,

My creo publishing is still now working.

[LoriSood]

DDid you create the auth.properties file with the admin user name and password? You need to make sure that the user/ow is correct for your system.

Are you getting the same error in the worker.log as before?

[Luar]

Hi Lori,

I still got this error on my log.

[2014-12-15 16:47:42] Connecting to server "MDCGROUP" on port 59756

[2014-12-15 16:47:42] Connection established

[2014-12-15 16:47:42] Registering as WORKER3 MDCGROUP PROE

COMPLETE

[2014-12-15 16:47:42] Recipe file: C:/ptc/creo_view_adapters/proe_setup/proe2pv.rcp

[2014-12-15 16:47:42] Source file: 4455-001.prt

[2014-12-15 16:47:42] Output file: C:/ptc/Windchill/temp/pubtemp/publish8162076307642758494.tmp/4455-001_prt.pvs

[2014-12-15 16:47:42] Registering Server : [2014-12-15 16:47:47] proe2pv Error:56113: Failed to register Windchill server "http://mdcgroup.mdcg.com.ph:81/Windchill" "publish8162076307642758494tmp" - -4

[2014-12-15 16:47:47] proe2pv Error:13027: Cannot restart adapter, helper returned "Adapter already restarted once"

[2014-12-15 16:52:48] proe2pv Warning: Child lost connection to Parent

[Luar]

PTC Support also still hang me with this issue. how sad

[LoriSood]

Luar,

Does http://support.ptc.com/appserver/cs/view/solution.jsp?n=CS48154 help?

[Luar]

Hi Lori,

I already did some resolution of that case but still not working.

The ff I didn't try yet because I'm not sure where to configure it.

• Add "dm_remember_server no" in config.pro under proe_setup folder to avoid problems relating to authentication to remembered Windchill servers during CAD worker startup

Where to find config.pro? because I saw 3 config.pro file in creo folder.

• Make sure there is no user intervention required whilst launching Pro/ENGiNEER using the proepublish.bat from proe_setup folder

How to do that?

• Remove the environment variable PTC_WF_ROOT from the user/system environment variables

How to this also?

Thanks!,

Luar

[TomU]

Luar,

Has this publisher ever worked, or is this something new you are trying to setup?

Do you have the Windchill trusted hosts property set to the ip address (or fqdn) of your CAD worker?

xconfmanager -s wt.auth.trustedHosts=192.168.xx.xx -p

Without this, the worker won't properly register with Windchill.

(See CS182327 if you have multiple cad workers.)

[Luar]

Hi,

Attached is my site.xconf. file. The trusted hosts already indicate. But still its not working.

Thanks,

Luar

[TomU]

I need to do some checking, but I'm pretty sure the third to last property is not correct.

<Property name="xconfmanager" overridable="true" targetFile="codebase/wvs.properties"

value="-t C:ptcWindchillcodebasewvs.properties -s publish.cadconvert.PROE=com.ptc.wvs.server.publish.CadConvertPROE ?p"/>

It almost seems like the command wasn't entered quite right. (Notice the ?p at the end.)

[BjoernRueegg]

try something like this:

xconfmanager -s "publish.cadconvert.PROE=com.ptc.wvs.server.publish.CadConvertPROE,useworkerdownload\=$(wt.home)$(wvs.dir.sep)auth.properties,referencedfiles\=true" -t codebase/web-inf/conf/wvs.properties -p

Pay attention where the wvs.properties is located. The above is for 10.2. In 10 and 10.1 it's in the codebase folder.

[TomU]

The ldap baseDN from the site.xconf file seems to indicate that this is 10.2 M010. FWIW.

[TomU]

Not sure what the difference is, but my 10.2 M020 system does not have the "referencedfiles\=true" portion.

xconfmanager -s publish.cadconvert.PROE=com.ptc.wvs.server.publish.CadConvertPROE,useworkerdownload\=$(wt.home)$(wvs.dir.sep)auth.properties -t codebase/WEB-INF/conf/wvs.properties -p

[Luar]

Hi Tom,

I did this I got error. Please see the image below. how do I mapped the wt.auth.trustedhosts? Its already in my site.xconf right?

thw

[TomU]

Actually, the trusted hosts entry in your site.xconf is missing the target file definition. Currently it shows this:

<Property name="wt.auth.trustedHosts" overridable="true" value="202.17.123.57"/>

It should look like this:

<Property name="wt.auth.trustedHosts" overridable="true"

targetFile="codebase/wt.properties"

value="202.17.123.57"/>

Either manually add the target file part or just manually delete it and re-add it with the xconfmanager.

xconfmanager -s wt.auth.trustedHosts=202.17.123.57 -t codebase/wt.properties -p