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Creo View Failed to load the file.

SOLVED
mastachef
Amethyst

Creo View Failed to load the file.

The following message is the error I receive when trying to view a Windchill representation in Creo View:

 

"Failed to load the file. Check the Adobe Acrobat or Adobe installation."

 

My machine is currently running Creo View 3.1 M010 build 27. Is there anything I can troubleshoot?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Creo View Failed to load the file.

14 REPLIES 14

Re: Creo View Failed to load the file.

Viewing PDFs in Creo View also requires Adobe Acrobat or Adobe Reader to be installed locally.

Re: Creo View Failed to load the file.

Do you have Adobe Acrobat Reader loaded?

Is it the right version to run with CreoView 3.1?

 

Re: Creo View Failed to load the file.

Currently have Adobe Acrobat Reader 2017 Release 2017.011.30096 installed

Re: Creo View Failed to load the file.

That's more than likely the problem.  Either roll back to an older version of Reader or upgrade to a newer version of Creo View.

 

You may also want to vote for this product idea:

https://community.ptc.com/t5/Addtl-Creo-Ideas/Embed-PDF-viewer-within-Creo-View/idi-p/476631

Re: Creo View Failed to load the file.

Here's a link to older versions if you need it:

https://supportdownloads.adobe.com/product.jsp?platform=windows&product=10

Re: Creo View Failed to load the file.

Thank you for your suggestions. I am going to check out our options regarding an upgrade to Creo View or downgrade Adobe Reader.

 

There was also an adapter I saw (Creo View PDF viewer). I am wondering if that is another options.

Re: Creo View Failed to load the file.

Creo View Adapters are used by the Windchill CAD workers for automated publishing.  They create the data for Creo View to use.

Re: Creo View Failed to load the file.

CreoView adapters are specific to certain releases of Windchill. Be sure that you have the right combination of Windchill, CreoView Adapters, CreoView and Adobe Acrobat.

 

Re: Creo View Failed to load the file.

Here is the version you need installed for Creo View 3.1 M010:

"PDF viewing supported with Adobe Reader X (10.x), XI (11.0), DC"

Re: Creo View Failed to load the file.

'Failed to load the file. Make sure that the registry entry of Adobe Acrobat or Adobe reader points to the correct installation. If the registry entry is correct, and re-installing Adobe Acrobat or Adobe Reader, and then restart'

 

Performed an uninstall and re-install of both application to no avail.

 

 https://www.ptc.com/support/-/media/00548DEEA08F4097A946C928F3E090DF.pdf?sc_lang=en

 

Should I/Can I upgrade to Creo View 5.0 per the chart? I cannot seem to find the correct version of Creo View which will run successfully with Windchill.

 

Tags (3)

Re: Creo View Failed to load the file.

Re: Creo View Failed to load the file.

The suggested page URL gives a 404 error.  Do you still have whatever it was in either a descriptive text form or the PDF?

Re: Creo View Failed to load the file.

I am having this issue as well. I have tried everything. It works on one of my PC's but I can't get it to work on the other.

 

Previously it would ask to install the adobe plug in and I would need to gain admin access to do it. Now I get the "failed to load the file" message every time I try to open a PDF.

Re: Creo View Failed to load the file.

My apologies. 

 

The solution is to ensure that the version of Creo View, Adobe and Windchill are all compatible. In my case, I was able to upgrade my Adobe product from Adobe Reader to Adobe Acrobat Pro DC. Once I did that, I was able to view and edit representations. 

 

Attached is the software compatibility matrices I used to figure out my configuration

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