'Failed to load the file. Make sure that the registry entry of Adobe Acrobat or Adobe reader points to the correct installation. If the registry entry is correct, and re-installing Adobe Acrobat or Adobe Reader, and then restart'
Performed an uninstall and re-install of both application to no avail.
Should I/Can I upgrade to Creo View 5.0 per the chart? I cannot seem to find the correct version of Creo View which will run successfully with Windchill.
The suggested page URL gives a 404 error. Do you still have whatever it was in either a descriptive text form or the PDF?
I am having this issue as well. I have tried everything. It works on one of my PC's but I can't get it to work on the other.
Previously it would ask to install the adobe plug in and I would need to gain admin access to do it. Now I get the "failed to load the file" message every time I try to open a PDF.
The solution is to ensure that the version of Creo View, Adobe and Windchill are all compatible. In my case, I was able to upgrade my Adobe product from Adobe Reader to Adobe Acrobat Pro DC. Once I did that, I was able to view and edit representations.
Attached is the software compatibility matrices I used to figure out my configuration