The following message is the error I receive when trying to view a Windchill representation in Creo View:
"Failed to load the file. Check the Adobe Acrobat or Adobe installation."
My machine is currently running Creo View 3.1 M010 build 27. Is there anything I can troubleshoot?
Solved! Go to Solution.
Here is the version you need installed for Creo View 3.1 M010:
"PDF viewing supported with Adobe Reader X (10.x), XI (11.0), DC"
That's more than likely the problem. Either roll back to an older version of Reader or upgrade to a newer version of Creo View.
You may also want to vote for this product idea:
Here's a link to older versions if you need it:
Thank you for your suggestions. I am going to check out our options regarding an upgrade to Creo View or downgrade Adobe Reader.
There was also an adapter I saw (Creo View PDF viewer). I am wondering if that is another options.
Creo View Adapters are used by the Windchill CAD workers for automated publishing. They create the data for Creo View to use.
CreoView adapters are specific to certain releases of Windchill. Be sure that you have the right combination of Windchill, CreoView Adapters, CreoView and Adobe Acrobat.