Creo View does not work in Chrome browser. Chrome has disabled all plug-ins for the browser due to security purposes. This is why PTC is going to WebGL for the visual instead of needing a plugin.
We have to use IE 11 to use Creo View.
Also for your shrinkwraps, you probably can't see them because they are not a solid. In Creo View it only views solids with the default settings. If you want to see the surfaces you must enable the option: