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Critical Microsoft Update for IE10 make PDMLink 10.1M040 having problem

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Re: Critical Microsoft Update for IE10 make PDMLink 10.1M040 having problem

The SPR is set to top priority so we should hopefully have some further information soon.

Re: Critical Microsoft Update for IE10 make PDMLink 10.1M040 having problem

Hello

That is great news. I would personally prefer a Microsoft update as it is easier to apply but whatever comes first will be welcome.

The SPR only mention 10.2 so will it not be fixed on 10.1 ?

https://www.ptc.com/appserver/cs/view/spr.jsp?n=2227222

Thanks

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Re: Critical Microsoft Update for IE10 make PDMLink 10.1M040 having problem

FYI: PTC has this issue escalated with Microsoft - Several high profile PTC customers were impacted. The SPR https://www.ptc.com/appserver/cs/view/spr.jsp?n=2227222 will address Windchill 10.x (i.e. all 10.x versions).

Please see the following links for current updates regarding Windchill:

  • Installing Microsoft Security update KB2962872 causes premature exit of Internet Explorer, Creo Elements/Pro, Creo Parametric and Windchill Workgroup Manager with Windchill PDMLink
  • This Security update is associated to Microsoft Security Bulletin MS14-037.
    • Microsoft Security Update KB2962872 causes premature exit in Internet Explorer while executing operations in Windchill
    • The installation of Microsoft Security update KB2962872 is causing an issue with Internet Explorer where the browser will exit prematurely when the user performs an operation in the Windchill user interface. Examples of operations affected include, but are not limited to, navigating to the folders page of a product or library, clicking on hyperlinks, or clicking on icons within Windchill-based applications.
  • For current workarounds and updates on this issue, please reference PTC Article CS177343. This article will be kept up to date with the latest information.

Re: Critical Microsoft Update for IE10 make PDMLink 10.1M040 having problem

So what is the latest status on this? It has been a month since this was reported and logged.

PTC has closed the SPR saying "No Plans to Fix".

Microsoft has removed the know Issue of PTC crashing and has made it more generic saying "Hosted Browser Applications may be unstable and crash after installing this wonderful security update", but still no resolution.

Fortunately we run Microsoft updates on a test group before rolling it out to the entire company so it only affects those of us in that test group.

Re: Critical Microsoft Update for IE10 make PDMLink 10.1M040 having problem

New IE update released on 8/12/14 has fixed the issue for us so far, still in testing before we release it to the masses. Here is a link to the new update;http://support.microsoft.com/kb/2976627


Re: Critical Microsoft Update for IE10 make PDMLink 10.1M040 having problem

Has anyone experienced this issue again recently?

We didn't experience it back in July but our users have been complaining of this exact issue but only in the last week or so.

Any thoughts or advice would be a great help

Many Thanks

Re: Critical Microsoft Update for IE10 make PDMLink 10.1M040 having problem

Kelly, the bug has been fixed.

Look at the updates of 8/21 on this CS https://support.ptc.com/appserver/cs/view/case_solution.jsp?n=CS177343&lang=en

Marco

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