Custom JSP action menu items giving 500 error

[AT_11004241]

I am using Windchill PDMLink Release 13.0 and Datecode with CPS 13.0.2.0

Certain jsps are not loading for custom action menu buttons, getting a 500 error. This worked in 12.0.2.0

Here are the errors that I faced:

Page could not respond: /ptc1/ext/iti/cadiq/CADIQTemplate_step
500 /ptc1/ext/iti/cadiq/CADIQTemplate_step

[VladimirN]

Article - "Find Participant operation throws error "Page could not respond: /ptc1/principalpicker/principalPickerCD_step" and "Java.NullPointException" in Windchill PDMLink": https://www.ptc.com/en/support/article/CS192858 

[HelesicPetr · Accepted solution]

Hi @AT_11004241 

Check Windchill logs, and apache logs. 

It seams that there can be some error on your jsp page

PetrH

[cgautier]

Hello AT_11004241,

Did you review latest comments on this question ? did you find any relevant logs ?

KR,

Charles.