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Customer has set up Automatic Project Synchronization (which fails), as does Manual Synchronization

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Aquamarine

Customer has set up Automatic Project Synchronization (which fails), as does Manual Synchronization

PTC TS CASE C14180109 * Sev 2 * 11.0 M030-CPS08 

Customer has set up Automatic Project Synchronization (which fails), as does Manual Synchronization

The errors of interest (from their BGMS log) appear to be

- WARNING : /ProjectLink/sharingFolder preference not set or folder not found\

and

Nested exception is: wt.fc.collections.CollectionContainsDeletedException:

The object with the following key was deleted or inaccessible: "wt.projmgmt.admin.Project2:4657185209" email sent to Administrator<mdasprt@us.ibm.com>,brchrist<brchrist@us.ibm.com>,rfadmin<florencr@us.ibm.com>,

The full BGMS log can be found here

 

I've already written the customer, asking for some additional information and making some suggestions.

I've also instructed them on gather some VERBOSE logs if none of the suggestions give them relief.

A copy of the e-mail thread (so far) with the customer can be found here

 

If anyone has any ideas on how to further trouble-shoot or debug this situation, please let me know.

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