I have been trying to use Performance advisor for a couple months but have never been able to get information in there. I attached the background server log. The first entries seem to be encountering an issue with the attribute naming length. I am new to this company so I did not set up the OIRs but I do not see in the log which OIR would be causing that character length issue if that is indeed what is preventing the report from generating and being sent to the Performance advisor. Please advise if these reports are saved in windchill, if so, where I can see the reports that are sent and what object types they are.
Regards,
Zach Crouse | CAD Administrator
Nordco Inc., 245 W. Forest Hill Ave., Oak Creek, WI 53154
www.Nordco.com | www.linkedin.com/company/nordco
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Let me preface this by saying that I've been using the Performance Advisor tool for Creo since 2018 and, since it became available (version 10.2), also for Windchill so I've had a chance to see all the transformations it has had.
It is definitely a useful tool, in theory, but it often has problems of various kinds and therefore I have had to open several calls to support for issues that I have found.
One of the things that has been changed, several times, over the last few months is the location where the reports are saved.
You used to be able to set it from the configuration page of the tool while now they are saved, automatically, within the Windchill DB and you can see them, from the GUI, by clicking on Site --> Folders.
If you want to see the contents you can download them from the path above.
Above are the contents of my folder, updated to the last submission made to PTC.
Below you will find what I see in my Performance Advisor dashboard for Windchill regarding transmitted data (day, type, and status).
I found the folder where they are supposed to be but the folder is empty. Why wouldnt they be there? The utility is set to create some of the reports daily.
Regards,
Zach Crouse | CAD Administrator
Nordco Inc., 245 W. Forest Hill Ave., Oak Creek, WI 53154
www.Nordco.com | www.linkedin.com/company/nordco
This transmission may include information that is confidential and/or proprietary to Nordco Inc.
If you receive this transmission in error, please contact the sender and delete this email and any
attachments immediately. Thank you.
Have you tried to check if they are in the Windchill location where I wrote (see comment above)?
In my case, the data are loaded directly into Windchill and are NOT in any system folder anymore, except those that are loaded once a month and are in the folder \Windchill\Temp
