I am using Windchill PDMLink Release 12.1 and Datecode with CPS 12.1.0.2
Windchill performance advisor does not have the transmitted data Windchill is configured to send. The test transport reports that it was successful but I can only see a few license reports in the performance advisor tool. No other reports are present.
How long have you been using Performance Advisor?
Was the data being sent correctly and then stopped loading?
To see if there are problems on sending you can also check what is being written to the Background Method Server logs
This is a summary article of information on this topic.
[Knowledge Hub] PTC Performance Advisor
This is dedicated to Windchill
FAQ - Performance Advisor for PTC Windchill
Zach Crouse | CAD Administrator
Nordco Inc., 245 W. Forest Hill Ave., Oak Creek, WI 53154
www.Nordco.com | www.linkedin.com/company/nordco
This transmission may include information that is confidential and/or proprietary to Nordco Inc.
If you receive this transmission in error, please contact the sender and delete this email and any
attachments immediately. Thank you.
Let me preface this by saying that I've been using the Performance Advisor tool for Creo since 2018 and, since it became available (version 10.2), also for Windchill so I've had a chance to see all the transformations it has had.
It is definitely a useful tool, in theory, but it often has problems of various kinds and therefore I have had to open several calls to support for issues that I have found.
One of the things that has been changed, several times, over the last few months is the location where the reports are saved.
You used to be able to set it from the configuration page of the tool while now they are saved, automatically, within the Windchill DB and you can see them, from the GUI, by clicking on Site --> Folders.
If you want to see the contents you can download them from the path above.
Above are the contents of my folder, updated to the last submission made to PTC.
Below you will find what I see in my Performance Advisor dashboard for Windchill regarding transmitted data (day, type, and status).
Zach Crouse | CAD Administrator
Nordco Inc., 245 W. Forest Hill Ave., Oak Creek, WI 53154
www.Nordco.com | www.linkedin.com/company/nordco
This transmission may include information that is confidential and/or proprietary to Nordco Inc.
If you receive this transmission in error, please contact the sender and delete this email and any
attachments immediately. Thank you.
Have you tried to check if they are in the Windchill location where I wrote (see comment above)?
In my case, the data are loaded directly into Windchill and are NOT in any system folder anymore, except those that are loaded once a month and are in the folder \Windchill\Temp
The windchill location is empty.
I would say that all that is left as a solution is to open a case to PTC support to ask them where to retrieve that information.
I don't know who deals with that in North America, here in Europe I've always dealt with a very knowledgeable technician.