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Deleted wrong group

Sapphire I

Deleted wrong group

I deleted the Org Admin group by accident, thinking it was one I had created.

I have recreated a new ORG ADMIN group in Participant Administration and added the users that should be in the group. However, when I go to The Organization page and select Administrators, I get the heading of Organization Administrators, but I get the following error message when I go to add a user to that grouping.

 

Unable to update deleted group "ORG ADMIN".

 

How can I get this list to populate with the Org Admins?

 

Windchill 11.0 m030 CPS08

 

7 REPLIES 7

Re: Deleted wrong group

Do u have a backup of the ldif file from the Windchill Directory Service before you deleted the group accidentally? Re-importing the ldiff file back into DS might be of help.

 

Re: Deleted wrong group

I've deleted and restored the Administrator (wcadmin) user but I haven't deleted the ORG ADMIN group before.

This is PTC's recommendation.

https://www.ptc.com/en/support/article?n=CS246752

 

Re: Deleted wrong group

Unfortunately, no backup as I am just building the user information into the system.

Re: Deleted wrong group

That article was sent to me by the PTC support person working this issue.

It did not work and PTC is still working on it. They also sent me some SQL commands, 2 of the 3 commands failed!

Re: Deleted wrong group

I'm not completely surprised the article didn't work.  I would lean on PTC's for this one.

If you don't want to wait on PTC for explicit queries, you can write your own.  This mapping might help.

https://www.ptc.com/en/support/article?n=CS109367

 

 

Re: Deleted wrong group

PTC finally got back and with a WebEx session and some SQL 'magic' we were able to recreate the ORG ADMIN group and get things back to normal (or as close to whatever that is).

 

Re: Deleted wrong group

Could you share the SQL (maybe with a "Do not try at home!" warning)

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