Solved: Did anyone tried installing Windchill 13.0.2.x on ...

KV_12355386 · ‎Jun 26, 2025

Version: Windchill 13.0

Use Case: When Launching PSI installer, the Next button is faded.

Description:

RHEL 9.2

Windchill Version 13.0.2.5

Java : 17.0.11 or 17.0.15

When we launch the PSI installer, The Next button is faded and i dont see any loggers captured under /tmp.

Jimwang · ‎Jul 03, 2025

The problem is due to the file /etc/issue is empty.

Next Steps:

1> Rename the /etc/issue file, e.g: mv /etc/issue /etc/issue_backup0704

2>Re-run the test tool: java -cp . PlatformTypeTest

3>If you can run the test tool successfully without exception and get something like below, then you should be able to run PSI:

**** PT getcurrentOS: Linux
**** PT getVersion: REDHAT9
******It is not Centos8 *****

Please let me know the result.

View solution in original post

avillanueva · ‎Jun 26, 2025

Yes but I installed 13.0.2.4 if that matters but I am using RHEL 9.2. I assume you've retried and it stops at the same spot? There should be some logs. Checking my notes, I did not use the default temp folder (/tmp). I mapped it to another folder with larger space:

https://www.ptc.com/en/support/article/CS178146?source=search

https://www.ptc.com/en/support/article/CS408865?source=search

Are you running SELinux?

KV_12355386 · ‎Jun 27, 2025

/tmp has 14GB free space.

I even tried mapping it to different directory /opt/ptc/tmp, here as well the same issue.

export _JAVA_OPTIONS="-Djava.io.tmpdir=<new tmp location>"

Jimwang · ‎Jun 27, 2025

Is your /staging_software a local physical folder or a mounted remote folder? If it is a remote folder, it might be due to the network latency. Make sure the installer has enough permission on the folder.

KV_12355386 · ‎Jun 27, 2025

software is in local drive but not in remote folder.

Jimwang · ‎Jun 27, 2025

Make sure the installer account has enough permission (at least R+E) on the Installation software package folder and has (W+E) permission on the tmp folder. Can you share a screenshot of the command (ls -lt) for the tmp folder and the Installation software package folder ?

Another option is to try to re-download the installation software package to exclude the software package itself issue.

KV_12355386 · ‎Jun 27, 2025

Removed screenshot considering the security reasons

KV_12355386 · ‎Jun 27, 2025

i did download the software again, but still the issue persist.

KV_12355386 · ‎Jun 27, 2025

wcadmin@scllda0436 MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle]$ ./setup.sh

/usr/bin/which: no java in (/home/wcadmin/.local/bin:/home/wcadmin/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/local/sbin)

readlink: missing operand

Try 'readlink --help' for more information.

dirname: missing operand

Try 'dirname --help' for more information.

Starting: /opt/ptc/staging_software/MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle/ptc_solution_installer_13.0.2.5/Disk1/InstData/GenericUnix/NoVM/setup.bin LAX_VM /opt/ptc/app_13.0/Java/bin/java

Starting installer in the background. Please wait...

[wcadmin@scllda0436 MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle]$ No of blocks of size 8192 to extract for custom unix file : 4

Extracting locale bundle from /opt/ptc/staging_software/MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle/ptc_solution_installer_13.0.2.5/Disk1/InstData/GenericUnix/NoVM/setup.bin to /opt/ptc/staging_software/MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle/custom_padded ...

Extracting done, exit code = 0

Extracting locale bundle from /opt/ptc/staging_software/MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle/custom_padded to /opt/ptc/staging_software/MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle/custom ...

Extracting done, exit code = 0

Preparing to install

Checking for POSIX df.

Found POSIX df.

Checking tail options...

Using tail -n 1.

True location of the self extractor: /opt/ptc/staging_software/MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle/ptc_solution_installer_13.0.2.5/Disk1/InstData/GenericUnix/NoVM/setup.bin

Creating installer data directory: /tmp/install.dir.17841

Creating installer data directory: /tmp/install.dir.17841/InstallerData

Gathering free-space information...

Space needed to complete the self-extraction: 99220 blocks

Available space: 27743952 blocks

Available blocks: 27743952 Needed blocks: 99220 (block = 512 bytes)

This installation does not contain a VM.

Extracting the installation resources from the installer archive...

Extracting install.zip from /opt/ptc/staging_software/MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle/ptc_solution_installer_13.0.2.5/Disk1/InstData/GenericUnix/NoVM/setup.bin to /tmp/install.dir.17841/InstallerData/installer.zip ...

Extracting to padded done, exit code = 0

Extracting from padded to zip done, exit code = 0

Configuring the installer for this system's environment...

========= Analyzing UNIX Environment =================================

Setting UNIX (linux) flavor specifics.

Importing UNIX environment into LAX properties.

Checking for POSIX awk.

========= Analyzing LAX ==============================================

LAX found............................ OK.

LAX properties read.................. OK.

========= Finding VM =================================================

Valid VM types.......................... J2

Expanded Valid VM types................. JRE_J2 JDK_J2

JVM specified using LAX_VM

* Using VM:.........(LAX_VM)............ /opt/ptc/app_13.0/Java/bin/java

Inspected VM version -> 17.0.11

Using VM version -> 17.0.11

Java 9 or higher version detected. Adding module access switch.

========= Virtual Machine Options ====================================

LAX properties incorporated............. OK.

classpath............................... "/tmp/install.dir.17841/InstallerData:/tmp/install.dir.17841/InstallerData/installer.zip"

main class.............................. "com.zerog.ia.installer.Main"

.lax file path.......................... "/tmp/install.dir.17841/temp.lax"

user directory.......................... "/tmp/install.dir.17841"

stdout to............................... "console"

sterr to................................ "console"

install directory....................... ""

JIT..................................... none

option (verify)......................... off

option (verbosity)...................... none

option (garbage collection extent)...... none

option (garbage collection thread)...... none

option (native stack max size).......... none

option (java stack max size)............ none

option (java heap max size)............. 500000000

option (java heap initial size)......... 16777216

option (lax.nl.java.option.additional).. none

option (Java 9 and above switch)........ --add-opens java.base/jdk.internal.loader=ALL-UNNAMED -Dsun.java2d.uiScale.enabled=false

========= Display settings ===========================================

X display............................... remote

WARNING: The name of this host (scllda0436) and the setting

of this shell's DISPLAY (:1) variable do not match.

If this launcher is being displayed to a Microsoft Windows desktop

through X Windows the Java Virtual Machine might abort. Try running

this installer locally on the target system or through X Windows to

another UNIX host if the installer unexpectedly fails.

UI mode................................. gui

Launching installer...

========= VM Command Line ============================================

options: --add-opens java.base/jdk.internal.loader=ALL-UNNAMED -Dsun.java2d.uiScale.enabled=false -Xmx500000000 -Xms16777216

CLASSPATH:/tmp/install.dir.17841/InstallerData:/tmp/install.dir.17841/InstallerData/installer.zip:

========= Forking JAVA =============================================

Picked up _JAVA_OPTIONS: -Djava.io.tmpdir=/tmp

LAX Version = 23.0

__________________________________________________________________________

InstallAnywhere 2023

Version: 23.0

__________________________________________________________________________

Fri Jun 27 01:44:30 PDT 2025

Free Memory: 9650 kB

Total Memory: 18432 kB

No Arguments

java.class.path:

/tmp/install.dir.17841/InstallerData

/tmp/install.dir.17841/InstallerData/installer.zip

ZGUtil.CLASS_PATH:

/tmp/install.dir.17841/InstallerData

/tmp/install.dir.17841/InstallerData/installer.zip

sun.boot.class.path:

java.ext.dirs:

java.version == 17.0.11 (Java 1)

java.vm.name == OpenJDK 64-Bit Server VM

java.vm.vendor == Amazon.com Inc.

java.vm.version == 17.0.11+9-LTS

java.vm.specification.name == Java Virtual Machine Specification

java.vm.specification.vendor == Oracle Corporation

java.vm.specification.version == 17

java.specification.name == Java Platform API Specification

java.specification.vendor == Oracle Corporation

java.specification.version == 17

java.vendor == Amazon.com Inc.

java.vendor.url == https://aws.amazon.com/corretto/

java.class.version == 61.0

java.library.path == /usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib

java.compiler == null

java.home == /opt/ptc/app_13.0/Java

java.io.tmpdir == /tmp

os.name == Linux

os.arch == amd64

os.version == 5.14.0-284.69.1.el9_2.x86_64

path.separator == :

file.separator == /

file.encoding == UTF-8

user.name == wcadmin

user.home == /home/wcadmin

user.dir == /tmp/install.dir.17841

user.language == en

user.region == null

__________________________________________________________________________

Loading externalized properties

RepositoryManager: Trying fallback repository location...

System's temporary directory = /tmp

6/27/25, 1:44:37 AM: === Log Initialized ===

6/27/25, 1:44:37 AM: Created by PTC's Install Framework

6/27/25, 1:44:37 AM: host: scllda0436

6/27/25, 1:44:37 AM: os.name: Linux

6/27/25, 1:44:37 AM: os.version: 5.14.0-284.69.1.el9_2.x86_64

6/27/25, 1:44:37 AM: os.arch: amd64

6/27/25, 1:44:37 AM: java.vendor: Amazon.com Inc.

6/27/25, 1:44:37 AM: java.version: 17.0.11

6/27/25, 1:44:37 AM: java.home: /opt/ptc/app_13.0/Java

6/27/25, 1:44:37 AM: java.class.path: /tmp/install.dir.17841/InstallerData:/tmp/install.dir.17841/InstallerData/installer.zip:

6/27/25, 1:44:37 AM: user.name: wcadmin

6/27/25, 1:44:37 AM: user.home: /home/wcadmin

6/27/25, 1:44:37 AM: user.dir: /tmp/install.dir.17841

6/27/25, 1:44:37 AM: temp.dir: /tmp

6/27/25, 1:44:37 AM: working dir: /tmp/install.dir.17841/.

6/27/25, 1:44:37 AM: time zone: Pacific Daylight Time (PDT)

6/27/25, 1:44:37 AM: Installer log static initialization is complete.

6/27/25, 1:44:37 AM: Setting variable WC.testOutput.extractionDir=/tmp/install.dir.17841.

6/27/25, 1:44:37 AM: Setting variable WC.ifw.temp.installerDataDir=/tmp/install.dir.17841/InstallerData.

6/27/25, 1:44:37 AM: Setting variable WC.ifw.temp.docsDir=/tmp/install.dir.17841/Docs.

6/27/25, 1:44:38 AM: Env CLASSPATH:

6/27/25, 1:44:38 AM: Env PATH: /usr/xpg4/bin:/home/wcadmin/.local/bin:/home/wcadmin/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/local/sbin:/bin:/usr/bin:/sbin:/usr/sbin:/usr/local/bin

6/27/25, 1:44:38 AM: INSTALLER_LAUNCH_DIR: /opt/ptc/staging_software/MED-61006-CD-130_13-0-2-5_13-0-2-5-Bundle/ptc_solution_installer_13.0.2.5/Disk1/InstData/GenericUnix/NoVM

6/27/25, 1:44:38 AM: INSTALLER_UI: SWING

6/27/25, 1:44:38 AM: CHOSEN_INSTALL_SET: Express

6/27/25, 1:44:38 AM: INSTALLER_LOCALE: en

6/27/25, 1:44:38 AM: CHOSEN_INSTALL_FEATURE_LIST: Application

6/27/25, 1:44:38 AM: CHOSEN_INSTALL_BUNDLE_LIST: Application

6/27/25, 1:44:38 AM: JAVA_EXECUTABLE: /opt/ptc/app_13.0/Java/bin/java

6/27/25, 1:44:38 AM: canonical java exe: /opt/ptc/app_13.0/Java/bin/java

6/27/25, 1:44:38 AM: Setting variable $WC.ifw.fullProductName$=PTC Solution Installer.

6/27/25, 1:44:38 AM: Log.init: set $WC.ifw.fullProductName$ to: PTC Solution Installer

6/27/25, 1:44:38 AM: Setting variable $PRODUCT_NAME$=PTCSolnInstaller.

6/27/25, 1:44:38 AM: Log.init: set $PRODUCT_NAME$ to: PTCSolnInstaller

6/27/25, 1:44:38 AM: checkStreams: product_log_file_name = PTCSOLNINSTALLER_PtcInstall.log

6/27/25, 1:44:38 AM: checkStreams: ia_product_log_file_name = PTCSOLNINSTALLER_InstallLog.xml

java.lang.ExceptionInInitializerError

at com.ptc.windchill.install.framework.AbstractVariableAccess.getTempDir(AbstractVariableAccess.java:155)

at com.ptc.windchill.install.framework.Log.checkStreams(Log.java:311)

at com.ptc.windchill.install.framework.Log.init(Log.java:257)

at com.ptc.windchill.install.framework.InstallRule.evaluateRule(InstallRule.java:272)

at com.zerog.ia.installer.rules.CustomRule.checkSelf(Unknown Source)

at com.zerog.ia.installer.rules.operators.ANDOperator.evaluateOperator(Unknown Source)

at com.zerog.ia.installer.rules.operators.RuleEvaluationUtility.evaluatePostFix(Unknown Source)

at com.zerog.ia.installer.rules.operators.RuleEvaluationUtility.evaluateRulesExpressionForPieceAlone(Unknown Source)

at com.zerog.ia.installer.InstallPiece.checkRulesSelf(Unknown Source)

at com.zerog.ia.installer.InstallPiece.checkRules(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.a_(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.a0(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)

at com.zerog.ia.installer.Main.main(Unknown Source)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.base/java.lang.reflect.Method.invoke(Method.java:568)

at com.zerog.lax.LAX.launch(Unknown Source)

at com.zerog.lax.LAX.main(Unknown Source)

Caused by: java.lang.NullPointerException: Cannot invoke "String.equals(Object)" because the return value of "com.ptc.windchill.install.framework.PlatformType.getVersion()" is null

at com.ptc.windchill.install.framework.Platform.constInit(Platform.java:116)

at com.ptc.windchill.install.framework.Platform.<clinit>(Platform.java:67)

... 20 more

6/27/25, 1:44:38 AM: java.lang.ExceptionInInitializerError

6/27/25, 1:44:38 AM: at com.ptc.windchill.install.framework.AbstractVariableAccess.getTempDir(AbstractVariableAccess.java:155)

6/27/25, 1:44:38 AM: at com.ptc.windchill.install.framework.Log.checkStreams(Log.java:311)

6/27/25, 1:44:38 AM: at com.ptc.windchill.install.framework.Log.init(Log.java:257)

6/27/25, 1:44:38 AM: at com.ptc.windchill.install.framework.InstallRule.evaluateRule(InstallRule.java:272)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.rules.CustomRule.checkSelf(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.rules.operators.ANDOperator.evaluateOperator(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.rules.operators.RuleEvaluationUtility.evaluatePostFix(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.rules.operators.RuleEvaluationUtility.evaluateRulesExpressionForPieceAlone(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.InstallPiece.checkRulesSelf(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.InstallPiece.checkRules(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.LifeCycleManager.a_(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.LifeCycleManager.a0(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.ia.installer.Main.main(Unknown Source)

6/27/25, 1:44:38 AM: at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

6/27/25, 1:44:38 AM: at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

6/27/25, 1:44:38 AM: at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

6/27/25, 1:44:38 AM: at java.base/java.lang.reflect.Method.invoke(Method.java:568)

6/27/25, 1:44:38 AM: at com.zerog.lax.LAX.launch(Unknown Source)

6/27/25, 1:44:38 AM: at com.zerog.lax.LAX.main(Unknown Source)

6/27/25, 1:44:38 AM: Caused by: java.lang.NullPointerException: Cannot invoke "String.equals(Object)" because the return value of "com.ptc.windchill.install.framework.PlatformType.getVersion()" is null

6/27/25, 1:44:38 AM: at com.ptc.windchill.install.framework.Platform.constInit(Platform.java:116)

6/27/25, 1:44:38 AM: at com.ptc.windchill.install.framework.Platform.<clinit>(Platform.java:67)

6/27/25, 1:44:38 AM: ... 20 more

6/27/25, 1:44:38 AM: The installation is aborting due to an unexpected error.