Email setup

[rstav]

Admins,
The other day we stopped receiving emails from our Windchill system. I have been trying to figure out what is causing the problem. PTC tech support has been focused on the Windchill side, but I think that it might have to do with the Exchange 2007 side. I have been searching the manuals for documentation on this subject, but it looks to be lacking.

Does anyone have some documentation on how the email is setup for Windchill?

Also any tips/tricks or pitfalls would be helpful.

Thanks
Rich

Richard Stavish
Pro/E System Administrator
Sargent Controls & Aerospace

[cid:image003.jpg@01CA9F43.989F1C70]

E-mail:
Office:
Fax:

RStavish@sargentcontrols.com
520-744-1000 Ext. 4570
520-744-7529

[achukwuka]

Richard,

Is this property set in your windchill system? wt.mail.mailhost. Typically the value of this property is a server that is configured to receive and send emails.

Thanks


Alexius C. Chukwuka
IT Analyst, PDP Systems
John Deere Power Systems
Product Engineering Center
*Voice: 319-292-8575
*Mobile: 319-429-5336
*FaxFax:319-292-6282
*E-Mail: -

CONFIDENTIALITY. This electronic mail and any files transmitted with it may contain information proprietary to Deere & Company, or one of its subsidiaries or affiliates, and are intended solely for the use of the individual or entity to whom they are addressed, shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If you are not the intended recipient or the person responsible for delivering the electronic mail to the intended recipient, be advised that you have received this electronic mail in error and that any use, dissemination, forwarding, printing, or copying of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please immediately notify the sender by return mail.

[rstav]

Yes, I have the wt.mail.mailhost set to our Exchange server.

Richard Stavish
Pro/E System Administrator
Sargent Controls & Aerospace

[cid:image004.jpg@01CA9F47.E4F953C0]

E-mail:
Office:
Fax:

RStavish@sargentcontrols.com
520-744-1000 Ext. 4570
520-744-7529

[rjessen]

Just try using the following on a command line from the Windchill server to see if you can connect to the smtp server:

telnet SMTP_SERVER 25

(replace SMTP_SERVER with the value from the wt.mail.mailhost setting)

It should respond with something like the following:

220 mail.fishbowlsolutions.com Microsoft ESMTP MAIL Service ready at Wed, 27 Jan 2010 13:15:51 -0600

If it doesn't, then the problem with exchange or something else and not Windchill.

If they haven't changed anything on Exchange, the most likely cause is virus software blocking port 25 on the Windchill server.

[BobLehman2]

Is exchange set up as an SMTP server?
Did it get set to require a password?

[rstav]

Yes, our exchange is setup as a SMTP and does not require a password.