Emails not going to User chosen for a Role inside of workflow

[BrianToussaint]

I am using Windchill PDMLink Release 11.1 and Datecode with CPS M020-CPS08

In my workflow, the email notification does not send an email to the user assigned to a role when that role is in the Recipients. I recently added a group also to that notification and the group gets it, but the user does not.

Here are the errors that I faced
None

[avillanueva]

This is a straight up email robot? Can you send a screen shot of the configuration? 

[BrianToussaint]

Sure can, here you go.  We assign the role during the task before email proxy.

[avillanueva · Accepted solution]

Found it:

https://www.ptc.com/en/support/article/cs33592?language=en&posno=1&q=email%20robot%20role&source=search

[BrianToussaint]

I've been looking for that but it would never come up...

I have them in the Team, but I need to check the PBO access.  But am guessing that this is it.

Thank you so much @avillanueva !!

[BrianToussaint]

@avillanueva I tried to be smart and it didn't seem to work.  I only set the Change Task to have Read access for the state that it was in when the email gets processed.  What am I missing?  Do I need to have all states at Read?  We are trying to avoid that so that users cannot see stuff before they should. Or do I also need to set the Change Notice?

Thank you,

Brian

[BrianToussaint]

The one thing that I did have to do was give the group and not the role access through the ACL.