Error "Version already exists, cannot create a duplicate" when checking out item

[TFOA]

Hi,

We are using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS14

We have observed recently that when a user tries to perform a checkout on some item, an error occurs. The same error appears when trying the same manipulation with an admin account.

The error is the following :
WARNING : Version already exists, cannot create a duplicate

The concerned items are not edited from any CAD software. Only attributes are edited from the Windchill interface.
Did anyone face the same issue in the past?
Any clue on what could be happening here?

Thanks in advance for your help

[Marco_Tosin]

If you search on PTC's knowledge base, with your error, you can find some possible answers:

https://www.ptc.com/en/support/search/#q=version%20already%20exists%20cannot%20create%20a%20duplicate

[HelesicPetr]

Hi @TFOA 

I would open TS Case to get healing script. even though the 11.0 is not supported anymore. 

It seams that it can be a serious trouble. 

https://www.ptc.com/en/support/article/CS312032

https://www.ptc.com/en/support/article/CS228862

PetrH

[TFOA]

Thank you both for your answers.

How can I manage to open a support case at PTC when we use an unsupported version?

I have been trying to do so in the first place but I was redirected to the PTC Community forum during the process.

Best regards

[vnamboodheri]

Dear SW_10774509,

Thank you for using PTC Community to initiate this topic.

You probably already received information about Sustained Support when you were opening a case, as your request refers to Product Windchill PDMLink & Release: 11.0

This version of product has been in so-called Sustained Support mode for more than two years. In this mode you have the following options to get help on your product version:

• Take advantage of our PTC Support Knowledge Base with tens of thousands of articles written by PTC Support experts.
• Get in touch with thousands of PTC users and share your knowledge and questions in the Community.

For further questions regarding Sustained Support please visit the PTC Product Calendar page.

Kind Regards,

Community Moderation Team.

[HelesicPetr]

Hi @TFOA 

When you are opening the case, select the supported version.
PetrH