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Failed to enable pdf commenting

ptc-4997321
1-Newbie

Failed to enable pdf commenting

I am getting the below error whiile publishing a job to Office worker.

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Jul 22, 2014 12:19:14 AM:make temp dir Y:\pubtemp\publish8637270368657830682.tmp
Jul 22, 2014 12:19:14 AM:Start Job: ENGINEERING DRAWINGS - EMA21350AH, Wiring diagram integrated system, A.2
Jul 22, 2014 12:19:14 AM:Start: ENGINEERING DRAWINGS - EMA21350AH, Wiring diagram integrated system, A.2
Jul 22, 2014 12:19:14 AM:Transferring Files to: Y:\pubtemp\publish8637270368657830682.tmp
Jul 22, 2014 12:19:16 AM:Number of Files Transferred: 1
Jul 22, 2014 12:19:16 AM:Document Conversion for File: EMA21350AH_23C.pdf
Jul 22, 2014 12:19:16 AM:Added request to OFFICE queue
Jul 22, 2014 12:19:17 AM:Job 3,324 submitted to worker: OUSNWA1F.NA.OTIS.UTC.com-OFFICE:1
Jul 22, 2014 12:19:17 AM:LOGID: worker_1.log
Jul 22, 2014 12:19:17 AM: Publishing document
Jul 22, 2014 12:19:18 AM:ERROR: Failed to enable pdf commenting
Jul 22, 2014 12:19:18 AM:Failed to publish document file "D:/productionShare/OfficeWorker/w1i1j3324/EMA21350AH_23C.pdf" to "D:/productionShare/OfficeWorker/w1i1j3324/EMA21350AH_23C.pdf"
Jul 22, 2014 12:19:18 AM:Document Processing Returned: $ERROR$ Failed to publish document file "D:/productionShare/OfficeWorker/w1i1j3324/EMA21350AH_23C.pdf" to "D:/productionShare/OfficeWorker/w1i1j3324/EMA21350AH_23C.pdf"
Jul 22, 2014 12:19:18 AM:CadAgent Returned: $ERROR$ Failed to publish document file "D:/productionShare/OfficeWorker/w1i1j3324/EMA21350AH_23C.pdf" to "D:/productionShare/OfficeWorker/w1i1j3324/EMA21350AH_23C.pdf"
Jul 22, 2014 12:19:18 AM:End (with Error): ENGINEERING DRAWINGS - EMA21350AH, Wiring diagram integrated system, A.2
Jul 22, 2014 12:19:18 AM:End job (with error): ENGINEERING DRAWINGS - EMA21350AH, Wiring diagram integrated system, A.2
Jul 22, 2014 12:19:18 AM:Publish Complete event dispatched
Jul 22, 2014 12:19:18 AM:remove temp dir: Y:\pubtemp\publish8637270368657830682.tmp
2 REPLIES 2

I'm also getting the exact same error. Is your issue resolved? Anyone know how to resolve this issue?

 

See below error:

 

Jun 2, 2018 9:53:54 PM:Start Job: Project Documentation - D0000001098NAV, Inhaltsverzeichnis, A.1
Jun 2, 2018 9:53:54 PM:make temp dir \\BLDWCBAC01\temp\pubtemp\publish2870178855218885381.tmp
Jun 2, 2018 9:53:54 PM:Start: Project Documentation - D0000001098NAV, Inhaltsverzeichnis, A.1
Jun 2, 2018 9:53:54 PM:Transferring Files to: \\BLDWCBAC01\temp\pubtemp\publish2870178855218885381.tmp
Jun 2, 2018 9:53:54 PM:Number of Files Transferred: 1
Jun 2, 2018 9:53:54 PM:Document Conversion for File: Inhaltsverzeichnis.pdf
Jun 2, 2018 9:53:54 PM:Added request to OFFICE queue
Jun 2, 2018 9:53:58 PM:Queue position 3
Jun 2, 2018 9:53:59 PM:Queue position 2
Jun 2, 2018 9:54:01 PM:Queue position 1
Jun 2, 2018 9:54:01 PM:Job 4,047 submitted to worker: BLDWCALC02.strykercorp.com-OFFICE:1
Jun 2, 2018 9:54:01 PM:LOGID: worker_8.log
Jun 2, 2018 9:54:01 PM: Publishing document
Jun 2, 2018 9:54:03 PM:ERROR: Failed to enable pdf commenting
Jun 2, 2018 9:54:04 PM:Failed to publish document file "E:/ptc/TempDOC/doc/w11i1j4047/Inhaltsverzeichnis.pdf" to "E:/ptc/TempDOC/doc/w11i1j4047/Inhaltsverzeichnis.pdf"
Jun 2, 2018 9:54:04 PM:Document Processing Returned: $ERROR$ Failed to publish document file "E:/ptc/TempDOC/doc/w11i1j4047/Inhaltsverzeichnis.pdf" to "E:/ptc/TempDOC/doc/w11i1j4047/Inhaltsverzeichnis.pdf"
Jun 2, 2018 9:54:04 PM:CadAgent Returned: $ERROR$ Failed to publish document file "E:/ptc/TempDOC/doc/w11i1j4047/Inhaltsverzeichnis.pdf" to "E:/ptc/TempDOC/doc/w11i1j4047/Inhaltsverzeichnis.pdf"
Jun 2, 2018 9:54:04 PM:End (with Error): Project Documentation - D0000001098NAV, Inhaltsverzeichnis, A.1
Jun 2, 2018 9:54:04 PM:End job (with error): Project Documentation - D0000001098NAV, Inhaltsverzeichnis, A.1
Jun 2, 2018 9:54:04 PM:Publish Complete event dispatched
Jun 2, 2018 9:54:05 PM:remove temp dir: \\BLDWCBAC01\temp\pubtemp\publish2870178855218885381.tmp

Refer Article and steps: https://www.ptc.com/en/support/article?n=CS150853&language=en&posno=1&q=Failed%20to%20enable%20pdf%2...

 

  • Resolution:
    • First: Confirm the exact user credential defined at the time of installation and configuration of Adobe LiveCycle Server by following steps below 
  1. Access the page http://<hostname_of_Adobe_LiveCycle_server>:8080/adminui
  2. Enter username as administrator and password as password
  3. Click on Settings > Trust Store Management > Local Credentials:
    LC PDFGen Credentials
  • Second: Update the Document Adapter Configuration to reflect the same user credential by clicking on adapter.pvi file in worker setup directory
User-added image
  • Third: Make sure Readerextension Credential alias in adapter.pvi file and property edrload.livecycle.assembler.credentialalias under <Windchill_Home>\codebase\WEB-INF\conf\wvs.properties file are same
  • Alternatively: This same error can also occur when the LiveCycle server's host name (or IP address) is not listed in the Internet Explorer Trusted Sites:
    1. Internet Options > Security tab
    2. Select Trusted sites from the Select a zone to view or change security settings list
    3. Click the Sites button
    4. Add the server hostname or IP address
    5. Click Close and OK respectively to close the dialogues
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