File does not exist

[IanWexler]

I have a user who tries to open up a solidworks model from Workgroup manager and he gets an error saying the part does not exist. I can open the file myself, so the file is there and not corrupt. He was able to open up files just a few weeks ago, but when he tries now, it doesn't work. We are using Solidworks 2012 with 10.1 M040.

Thanks for any help or insight,

Ian Wexler

DSC

[ChrisSpartz]

Do you have any remote file servers? It could be that the file is corrupt/missing on one site, but present on another. If this user's preferred site is set to the site where the file is corrupt and your preferred site is set to a site with a good copy of the file, then that could explain what you're seeing. Running WContentVerify would tell you for sure if the file is missing/corrupt on any of your sites.

[IanWexler]

Unfortunately, no, only one server. I have not found anyone else in the company that can not open the file, so it must be something resident on the one user's computer or install?

[ChrisSpartz]

If all other users are able to open the file, than that does sound like an issue with this user's machine. Is this user able to download the file through a standalone browser? Are there any errors written to the Method Server log when the user tries to open the file?