Help!!!! Oracle Connect Failed while loading Pro/Intralink Schema

[ptc-4954126]

Good Afternoon,

Can someone please help me ? I keep getting the following message when I try to log in to pro/Intralink

"Oracle Connect Failed while loading Pro/Intralink Schema.

The client has failed to connect to the Data Server."

The data server and the licence server seems to be working fine, but cannot find out what the problem is, If someone has come across a similar problem please let me know how it was fixed.

Your help is very much appreciated.

Regards

Sineth

[HRodarte]

Shutdown Intralink

Make sure the database user is not locked.

As sys enter

>select username, account_status from dba_users;

Check that your “intralink_user” is unlocked

If locked, enter

>alter user “intralink_user” account unlock;

Try to start Intralink