How to control the waiting time of the server to response

[hdu]

Morning All

     When I wanted to connect to the server (overseas) in our organisation,Sometimes I cannot immediately access the server.

After It last tweenty miniutes or more than , It  pop-up dialog as below.

  How can I control the waiting time from the server to response..

  or reduce the maximum number of seconds to wait for the server, no matter online or offline..

  or Reduce the number of times to re-connect the server...

Any ideas?

Many Thanks

[bvinay · Accepted solution]

Hi hdu

this has happened to me many times. The reasons are:

1. The internet connection is slow.

2. Your workspace consists of many CAD models (.prt, .asm & .drw)

3. Also, happens when you try to synchronize,upload & download your workspace. (Are checked by default when you select the workspace)

Solution.

1. When you select your workspace un-check all the above mentioned.

2. Try to work offline if the objects are created new and then synchronize at last when you finish your work.

2. Remove unwanted parts from your workspace.

Regards.

[hdu]

Thank you very much!

[BineshKumar1]

I think you should look for the below properties

1. On server side, the webserver keep alive timeout is controlled by, KeepAliveTimeOut directives

• KeepAlive On
• MaxKeepAliveRequests 100
• KeepAliveTimeout 60

2. On the client side the config.pro option,dm_network_retries,  Sets the number of attempts to connect to a Windchill server before the connection is considered broken

Apart from this, it is worth reviewing the recommended settings from https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS6362 and https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS114668

Thank you

Binesh Kumar